ICT ENTERPRISE SOLUTIONS CONSULTANT GRADUATE TRAINEE – Omni Africa 99 views

Job Description
ICT ENTERPRISE SOLUTIONS CONSULTANT GRADUATE TRAINEE VACANT

Duties and Responsibilities
Main Responsibilities
Assist the ICT Enterprise Solution department by
 Working as a bridge between users and the technical team, understanding both client requirements, and business investments and expected Return on Investment (ROI).
 Preparing specifications on I.T. infrastructure and facilitate and monitor system implementation, completing the necessary documentation and supervising clients through the full technology life cycle.
 Working with clients to define scope of a project.
 Clarifying a client’s system specifications, understanding their work practices and the nature of their business
 Developing agreed solutions and implementing new systems, presenting solutions in written and oral reports
 Preparing documentation and presenting progress reports to customers in the format so requested by the Business Manager
 Providing technical support to customers via telephone, email, remote and onsite assistance Delivering training to end-user customers at Omni Africa premises, at client site or online.
Follow up with customers to ensure issues are resolved and the customer is satisfied.
 Ensuring extraordinary customer experience values are applied across all areas of the business and consistently.
 Meeting timelines and deliverables associated with the technical support.
 Adhering to standards and procedures for technical support reporting and documentation.
 Staying abreast of emerging technologies and practices to ensure that you are working with the best practices/tools, and processes.
 Defining project scope, goals and deliverables that support business goals in collaboration with Management.
 Assist in reviewing deliverables prepared by the team before passing to the client.
 Ensuring project documents are complete, current and stored appropriately.
 Providing technical solutions in a professional manner and to agreed timeframes

Qualifications and Experience
Skills and Qualifications
 A degree or equivalent in Information Technology Management, , Information Systems, Computer Science, or related IT qualification.
 MUST have 2 years of experience in Technical support.
 MUST have a good appreciation of the ICT industry and particularly Omni Africa’s business growth need and its position within the industry.
 Must have any one of these certifications CISCO, CCNP,FORTINET NSE4 ,MICROSOFT AZURA ,HP AND DELL certification