ICT ASSISTANT 191 views

Applications are invited for the post of ICT Assistant in a reputable organization. The organization is an equal opportunity employer and therefore encourages all qualified candidates to apply.

1.1. JOB TITLE: ICT ASSISTANT

1.2. REPORTS TO: HEAD ICT

2.0 PURPOSE OF THE JOB

The ICT Assistant provides ICT and administrative support services to the ICT Help Desk and Support Team, provides daily technical support to users of information management tools and technology infrastructure.
The ICT Support Assistant works in close collaboration with the ICT Officer to resolve complex ICT-related issues.

3.0 DUTIES AND RESPONSIBILITIES

• Implementation of the ICT management and strategies.
• Implement and administer IT policies and procedures within the Company.
• Provide effective network, security, connectivity services to the Company.
• Provide effective server management.
• Administers accounts and assigns privileges according to user duties.
• Assists in installing, configuring, diagnosing, repairing, and upgrading the organization’s PC hardware, printers, and other ICT equipment while ensuring its optimal performance.
• Assists in the ICT Service Desk to maintain workstations hardware and software, applications, printers, and other hardware peripherals.
• Configures and administers desktops, printers, and remote station networking devices
• Perform preventive maintenance within the organization.
• Supports development and implementation of new computer projects and new hardware installations.
• System updates, software upgrades, and endpoint rollouts and support across the organization.
• Overall technical support.
• Assisting in development of a backup and restoration plan for local drives. Maintenance of backup logs.
• Consult with vendors and clients to integrate and update company technology.

4.0 JOB SKILLS AND COMPETENCIES

• Good organizational, people, and time management skills.
• Demonstrate a customer-centric and initiative-taking approach to work.
• Ability to work under minimum supervision.
• Good interpersonal and communication skills.
• Good problem determination and resolution skills.
• Unquestionable integrity.

5.0 QUALIFICATIONS AND EXPERIENCE

• A Diploma in Information Technology or any related field is preferred.
• Bachelor’s degree in Computer Science, Information System or any related field will be an added advantage.
• certification in networking e.g CCNA and CCNP is an added advantage.
• Experience in working with networked computing systems/windows TCP/IP networking experience.
• Experience with installing and upgrading applications.
• At least one-year (1) years of industrial experience in an IT support role.