ICT APPLICATIONS SUPPORT OFFICER – TIMB 74 views

VACANCY NOTICE

ICT Applications Support Officer
The above-mentioned vacancy has arisen within TIMB and applications are invited from suitably qualified persons to fill the position. The successful candidate will be based at TIMB Head Office.

REPORTS TO: HEAD- INFORMATION AND COMMUNICATIONS TECHNOLOGY

KEY RESPONSIBILITIES:
■ Maintenance of current software and recommendation of upgrades to maintain efficient operations within the organisation.
■ Systems administration and provision of first line support of business applications to ensure high level system availability so that TIMB activities are not interrupted.
■ Installation and maintenance of software and related accessories for use by user departments to keep up with technology trends.
■ Gather user requirements and develop systems to improve efficiency in the execution of operations.
■ Deploys best practise software security solutions for integration into current and new systems.
■ Working with developers to deploy and manage code changes.
■ Testing and debugging systems for weaknesses that exist and developing solutions to rectify these including modifying existing systems to conform to system changes.
■ Adhere to Change Management policy during implementation of software changes.
■ Systems performance checking and optimization.
■ Coordinating and performing user acceptance testing for application solutions.
■ Extraction and preparation of adhoc reports.
■ Planning and execution of user training.

QUALIFICATIONS & EXPERIENCE
■ Bachelor’s degree in Information, Communication & Technology / Computer Science or equivalent from a recognized university.
■ A relevant vocational certification, in programming (Java), Oracle databases, and SQL will be an added advantage.
■ At least 3 years’ work experience obtained in a similar role.

OTHER REQUIREMENTS/ COMPETENCES
■ Self-driven and results oriented.
■ Ability to work under pressure.
■ Analytical, problem-solving, and interpersonal skills.
■ Ageneral understanding of programming languages (PHP frameworks, Java).
■ Experience in working with databases is a must, ie Oracle, SQL, MySQL etc.
■ Knowledge of artificial intelligence and machine learning.
■ Experience in ERP systems implementations and support is relevant.
■ Tobacco industry experience will be an added advantage.