Mountain Lakes Resort & Spa is looking for a mature, experienced and highly responsible HR professional to provide onsite Human Resources and administrative support to the resort. The successful candidate must be a people-oriented professional with strong employee relations, confidentiality, communication and problem-solving skills, and must be comfortable working in a hands-on hospitality environment.
Job Summary
- Type: full-time
- Location: Harare
- Category: Human Resources
- Closing Date: 2026-09-02
Key Responsibilities
- Provide day-to-day HR support to management and employees.
- Handle employee queries and assist with resolving workplace concerns.
- Manage onboarding, inductions, probation reviews and employee documentation.
- Maintain accurate and up-to-date personnel files.
- Assist with recruitment and selection processes.
- Monitor attendance, leave and staff movements.
- Assist with payroll inputs and HR reports.
- Support disciplinary and grievance processes.
- Coordinate staff welfare and employee engagement initiatives.
- Ensure HR policies and procedures are consistently implemented.
- Assist management with performance management and employee relations matters.
- Maintain strict confidentiality of employee and company information.
- Provide general administrative support to the resort as required.
Requirements
- Diploma/Degree in Human Resources Management, Industrial Relations or a related field.
- Minimum 3-5 years’ HR experience, preferably within the hospitality industry.
- Mature, professional and emotionally intelligent.
- Strong knowledge of HR administration and employee relations.
- Excellent communication and interpersonal skills.
- Strong organisational and administrative abilities.
- High level of integrity and confidentiality.
- Ability to work independently and handle sensitive employee matters.
- Computer literate.
- A valid driver’s licence will be an added advantage.
- Must be willing to be based onsite at Mountain Lakes Resort.
How to Apply
Apply by email: [email protected]
About the Company
Mountain Lakes Resort & Spa is a hospitality destination located in Juliasdale, a scenic highland town in Zimbabwe’s Eastern Highlands. It offers cozy, self-contained villas, an indoor pool, and a full-service spa focused on relaxation and wellness. The resort serves locally sourced meals, highlighting regional produce and Zimbabwean culinary traditions. As a verified operational business in Zimbabwe, it caters to both domestic and international guests seeking a tranquil getaway amid the country’s natural beauty.
Relax at Mountain Lakes Resort & Spa in Juliasdale, Zimbabwe
Frequently Asked Questions
What qualifications or certifications are typically required for an HR & Administration Officer role in Zimbabwe?
A minimum of a Bachelor’s degree in Human Resources, Business Administration, or a related field is usually required. Professional certifications such as those from the Institute of People Management Zimbabwe (IPMZ) or CIPD (via local affiliates) are highly valued and often preferred by employers like resorts. Some employers also accept relevant diplomas combined with substantial on-the-job experience in HR administration.
What does a typical day look like for an HR & Administration Officer at a resort like Mountain Lakes Resort & Spa?
Daily tasks include managing employee records, coordinating recruitment for seasonal and permanent staff, processing payroll inputs, handling leave requests, and supporting compliance with Zimbabwe’s Labour Act and statutory requirements. You’ll also liaise with departments to address staff concerns, maintain office supplies, manage correspondence, and assist with guest-facing administrative duties during peak periods.
How does Zimbabwe’s local work culture influence expectations for this role?
Respect for hierarchy, punctuality, and strong interpersonal communication are essential — especially in hospitality settings where staff morale and service ethos directly impact guest experience. Employers expect discretion in handling sensitive HR matters and adaptability to both formal corporate protocols and the informal, relationship-driven dynamics common in Zimbabwean workplaces.
What career progression opportunities exist for HR & Administration Officers in Zimbabwe’s hospitality sector?
With experience and IPMZ certification, officers often progress to Senior HR Officer, HR Manager, or Resort Operations Coordinator roles. Some transition into training and development, labour relations, or general management — particularly in larger tourism enterprises that value internal promotion and cross-functional exposure.
What benefits are typically offered for this type of role in Zimbabwean resorts?
Standard benefits include 30 days’ annual leave, statutory sick leave, and participation in the National Social Security Authority (NSSA) pension scheme. Many established resorts offer basic medical aid coverage, staff accommodation or housing allowance, and discounted access to resort facilities — though specifics depend on the employer’s size and operational capacity.
How should I apply, and what do Zimbabwean employers specifically look for in candidates for this role?
Applications are usually submitted via email or WhatsApp with a CV, cover letter, and certified copies of academic/professional certificates — always addressed to the HR contact named in the advert. Employers prioritise candidates with proven HR administration experience in hospitality or tourism, fluency in English and at least one local language, and demonstrable knowledge of Zimbabwe’s Employment Act, NSSA, and PAYE regulations.