HOUSEKEEPING SUPERVISOR 81 views

Location: Harare
Position Overview:
As the Housekeeping Supervisor, you will play a pivotal role to;

Duties and Responsibilities
• Oversee the general housekeeping of the Organization.
• Responsible for leading the team in your section and conducting quality control ensuring the hygiene standards of cleanliness are maintained in all areas.
• Ensure that housekeeping staff are always correctly and smartly dressed, offer professional and courteous service to clients.
• Training housekeeping staff in Occupational Health and Safety measures and Customer Service.
• Resolve customer complains related to housekeeping.
• Plan, check and maintain duty rosters in allocated housekeeping areas, ensure coverage and monitor timekeeping and absenteeism.
• Prepare Monthly and Quarterly Housekeeping budgets.
• Assists in performance management for housekeeping staff.
• Report maintenance and security issues to management.

Qualifications and Experience
Requirements
• Certificate, Diploma, BSc degree in Hospitality or any relevant field.
• At least 3 years’ proven work experience as a Housekeeping Supervisor or similar role.
• In-depth knowledge of cleaning best practices, chemicals, equipment and procedures.
• Good understanding of sanitation regulations and team management abilities.
• Additional education or training is a plus.
• Excellent time management and multi-tasking skills
• Excellent Customer service abilities.
• Strong Leadership, Interpersonal and Communication skills.