Hotel Receptionist 375 views

Job Summary

General Purpose
Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Duties And Responsibilities

customer service orientation
• attention to detail and accuracy
• planning and organizing
• ability to multitask and prioritize
• professional appearance and attitude
• effective verbal and written communication skills
• ability to handle stress and stay calm under pressure
• conflict resolution skills
• decision making and judgment skills
• Teamwork
• Flexible regarding work schedules
• ability to respond appropriately to diverse customers and guests

Qualifications And Experience

• Diploma or a Bachelor degree in hospitality.
  • Guest/customer relations experience, preferably in a hospitality environment
  • strong working knowledge of relevant computer software including MS Office and booking and payment systems
  • Numeracy skills
  • Administrative skills