Job Summary
- Type: full-time
- Location: Rusape
- Category: Hospitality
- Closing Date: 2026-08-25
Key Responsibilities
- Oversee daily hotel operations: Front Office, Housekeeping, F&B
- Staff management, training & scheduling
- Ensure excellent guest service and handle complaints
- Budgeting, cost control & revenue maximization
- Marketing and liaising with clients & tour operators
- Ensure compliance with health, safety & licensing standards
Requirements
- Diploma/Degree in Hospitality Management
- Minimum 3 years’ experience in a managerial role
- Strong leadership, communication & customer service skills
- Computer literate
- Must be willing to work flexible hours including weekends & public holidays
How to Apply
Phone: +263772716406
About the Company
Crocodile Motel & Conference Centre is a well-established hospitality provider situated in the iconic tourist hub of Victoria Falls, Zimbabwe. It offers guests comfortable accommodation options, complemented by a dedicated restaurant and bar for dining and relaxation. The centre is also equipped with versatile conference facilities, making it an ideal venue for business meetings, workshops, and events in the region. Catering to both leisure travellers exploring the majestic Victoria Falls and corporate clients, it serves as a key contributor to the local tourism and business infrastructure in Zimbabwe.
Comfortable stays and premier conference facilities in Victoria Falls, Zimbabwe.
Frequently Asked Questions
What are the typical qualifications or certifications required for a Hotel Manager role in Zimbabwe?
A degree or diploma in Hospitality Management, Tourism, or Business Administration is usually preferred by employers. Relevant certifications in food safety, first aid, or specific hospitality software can also provide a significant advantage.
What are the common day-to-day responsibilities of a Hotel Manager in a Zimbabwean motel and conference centre?
You would oversee daily operations, manage staff across various departments, and ensure guest satisfaction. This includes financial management, marketing, facilities maintenance, and upholding service standards specific to the local hospitality sector.
What are some key aspects of the work culture and expectations for a Hotel Manager in Zimbabwe?
Employers often expect strong leadership, adaptability to local market dynamics, and excellent interpersonal skills for managing a diverse team and engaging with guests. Punctuality, professionalism, and a proactive approach to problem-solving are highly valued in the Zimbabwean hospitality industry.
What are the realistic career progression opportunities for a Hotel Manager in Zimbabwe's hospitality sector?
Successful hotel managers can advance to regional management positions, overseeing multiple properties, or move into corporate roles within larger hospitality groups. Developing strong leadership and financial acumen can open doors to more senior executive roles in the long term.
What typical benefits can a Hotel Manager expect in Zimbabwe, such as leave, medical aid, or pension?
Standard benefits often include annual leave, sick leave, and possibly a company contribution to a medical aid scheme, as per Zimbabwean labor laws. Some employers may also offer pension contributions or performance-based incentives, depending on the establishment's policy and size.
How should one effectively apply for a Hotel Manager position in Zimbabwe, and what do employers typically look for?
A well-structured CV highlighting relevant experience, leadership skills, and quantifiable achievements is crucial for applications. Employers in Zimbabwe seek candidates with proven operational experience, strong customer service orientation, and a good understanding of local business practices.