The Helpdesk Analyst positions exists to provide first line support to all ZINARA staff, regardless of location.
Incumbents report to the Business Systems Support Specialist.
DUTIES AND RESPONSIBILITIES
1. Provide an effective and efficient ICT support service to ZINARA staff in line with customer service standards.
2. Respond to technical calls/enquiries.
3. Deliver effective and efficient administration of user network, systems accounts and set-up installation and configuration of hardware & software.
4. Diagnose, document and escalate issues to other support teams within ICT.
5. Allocate requests to appropriate technical staff.
6. Attend to all system user queries and requests.
7. Prepare daily service management reports.
8. Coordinate preventive maintenance on ZINARA hardware.
9. Set up and testing disaster recovery application.
10. Set up new equipment and replacing faulty equipment.
11. Provide IT Administration and record management.
12. Provide training for system users and technical staff.
QUALIFICATIONS AND WORK EXPERIENCE
• A Bachelor’s Degree in Computer Science
• A+ Certification hardware and software support skills or equivalent.
• ITIL foundation or customer care certification.
• 50 Levels including Math’s and English.
• At least two years related working experience
Job Summary
More Information
- Job Application Details How To Apply Application letters with detailed resumes, certified copies of academic and professional certificates with three traceable referees should be submitted not later than 4.30pm on 5 July 2021 to: The Director Administration and Human Resources 499 Runiville, Gienroy Crescent Highlands Harare Or send via email to: [email protected] Applicants can also lodge their applications at the nearest ZINARA Provincial Offices
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