Suitably qualified, experienced and motivated candidates are invited to apply for the position of Head- Retail Banking which has arisen within the Retail Banking Department
Job purpose
• To design and execute on the business plan of the Retail Banking Department. Ensuring Retail Banking is operating profitably, within set parameters, existence of adequate controls and enhanced operational efficiency
Key Responsibilities.
The successful candidate will be responsible for the following, among others:
• Develops the annual plan for Retail Banking and submits to the Chief Banking Officer for agreement.
• Maintains awareness of relevant country and industry forces affecting Retail Banking.
• Develop the annual plan for the Retail Banking Department into quarterly, monthly and weekly plans in order to manage the business, discusses these with staff weekly.
• Analyses, identifies and develops business opportunities to drive the Retail
Banking in achieving key strategic objectives for the Bank.
• Develops the Retail Baking Budget (OPEX and CAPEX) for inclusion in the overall Banking and Commercial Service budget.
• Provides strategic direction on Retail Banking trends to Unit Managers.
• Sets targets and executes strategies for customer acquisition and discusses these with the direct reports (Unit Managers).
• Reviews customer acquisition initiatives and checks that the agreed targets are met and takes corrective action where necessary.
• Approves products and services promotions for execution in liaison with Corporate Affairs Department.
• Monitors the performance of products and services and takes corrective action
• Approves the suitability of an appropriate product (such as short term loan, bank guarantee) in line with the Bank’s policies and procedures.
• Approves the customer retention plans from Unit Managers to achieve minimum 95% customer retention across all departmental products and services.
• Management of relationship with key stake holders i.e. Reserve Bank.
• Approves research findings of the market from Managers to establish the best products and services to be offered.
• Oversees the adequacy of the Retail Banking delivery channels such as branch network, Agents and Alternate channels to meet the Bank’s strategic objectives.
• Develops and updates Business Continuity Plans for disaster recovery purposes across the department and checks that this is being followed.
• Ensures that major risk areas in the department are well – managed and policies and procedures are complied with in all areas of operations.
• Ensures that the Retail Banking and Channels are in compliance with laid down regulatory guidelines and directives and that these are communicated to staff.
• Develops the Products and services for Retail Banking, produces the proposal, BRD and liaises with Business Development upon approval by the Chief Banking Officer.
• Reviews identified potential risks and recommends pricing of the liabilities book in line with identified risk in order to minimize the impact.
• Checks and monitors the implementation of the budget, identifies variances, and develops an action plan to address them.
• Ensures that the Department team operates in line with the departmental
policies and guidelines and that requisite human resource policies, procedures and systems are followed accurately.
• Meets Departmental staff on a weekly and monthly basis, identifies and agrees key targets, objectives/tasks and action plans.
• Carries out ongoing evaluation of staff, identifies performance strengths and deficiencies, and arranges for necessary training.
Qualification, Skills and Experience
• Banking, Finance, Commerce, Economic or Business Studies Degree Master Degree and Banking professional qualifications are added advantages.
• Solid exposure (6-8 years) in Banking and Financial services with a grounding in consumer banking, customer service, digital banking, internal controls, business development and retail business growth strategies.
• Candidate to display self-drive and leadership acumen.
Job Summary
More Information
- Job Application Details How To Apply Interested persons that meet the above requirements should submit soft copies of their CVs to [email protected] with the title, Head - Retail Banking clearly written in the subject line. Only shortlisted candidates will be contacted. Closing date for all applications is 19 May 2021.
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