HEAD OF OPERATIONS – Tsebo 164 views

We are seeking a Head of Operations to have oversight of our Zimbabwe Operations portfolio which includes Commercial Catering; Cleaning & Hygienic Services; Facilities Management. The incumbent will give strategic direction, establish and build client relationships, providing commercial expertise in a fast-paced environment.

• • Monitoring daily operations schedules for all service lines for accuracy and ensuring daily operational goals are realized.

• • To champion collaborative and cross-organisational working within and between business and support functions to ensure delivery of organisational objectives and efficient use of resources.

• • Provide effective and inspiring leadership to the Operations team – ensuring that underlings are being developed for succession planning as well as warranting a positive, innovative, and high performing culture.

• • Project the company’s image through excellent client relationships, quality of service, product and productivity, and ensuring strong client retention culture in the business.

• • Develop and effect medium and long-term strategies to grow the business in all areas of responsibility.

• • Be a stakeholder in the Company’s budgeting, forecasting, weekly flash reporting and month end reporting processes.

• • Participate in new product development and planning by researching the cost and ability to produce the product.

• • To support the Senior Management Team in longer-term resource planning – including workforce planning; organisation design and development; forecasting income and expenditure.

• • Ensure quality control is in accordance with the company standards and that all units complete the monthly compliance self-assessments.

• • Constantly upgrade the ambiance of the catering; cleaning and Facilities management facilities to ensure both customer satisfaction and USP points of reference for the Company.

• • Maintain and improve on operational standards; meeting all quality / star grading standards within the areas of responsibility, as per Companies grading checklist and KRAs within the performance management scheme.

• • Excellent analytical skills, able to build a strategy from various data points.

• • Flexible in a constantly evolving environment with good proactive problem-solving skills.

• • Good knowledge of international and localised relevant cultures relating to Hospitality services.

• • Ability to coordinate operational teams composed of direct reports, multiple contractors and services suppliers in delivering high level hospitality programmes to the highest of standards within fixed budgets and timelines.

• • Ability to contribute to development of strategy and take responsibility for delivering strategic objectives.

• • Demonstrable financial acumen, with an understanding of budgeting processes and financial reporting.

• • Ability to work effectively as a member of different teams both internally and externally.

• • A’Levels; Bachelor’s Degree in Business Management / Food and Beverage or equivalent tertiary qualification.

• • Post graduation professional qualification such as MBA / GIBS or similar will be an advantage.

• • At least 10 years’ post-qualifying experience in Operations management, preferably in a Service Industry.

• Driver’s license essential.