Job Summary
- Type: full-time
- Location: Harare
- Category: IT Infrastructure Management
- Closing Date: 2026-06-08
Key Responsibilities
- Liaise with the Group Head of IT Infrastructure and Architecture to ensure awareness of the Infrastructure Architecture and roadmap.
- Support the Group Head of IT, Infrastructure and Architecture in developing the strategic vision and architectural direction for infrastructure within the Group.
- Research new technologies to be utilized in the organization for infrastructure efficiency.
- Investigate, understand, and document the current infrastructure environment.
- Develop and maintain policies, guidelines and processes for activities within the sub-unit.
- Supervise all system documentation for the technology infrastructure architecture unit.
- Provide consultancy to support platform projects and create ad-hoc infrastructure designs.
- Provide consultancy to clients about technical infrastructure.
- Analyze project requirements to design and implement multi-layer infrastructure.
- Determine client requirements to provide designs for complex Hybrid technology solutions.
- Design and document infrastructure solutions that meet or exceed requirements utilizing reference architecture.
- Create infrastructure designs for the implementation of new solutions.
- Define infrastructure architecture standards that are in line with customer, technology, and industry standards.
- Supervise infrastructure solution designs to fulfill functional and technical requirements and align with processes and standards.
- Oversee incident resolution according to incident management guidelines, ensuring timely response to and completion of calls.
- Monitor proactive capacity management activities on IT Infrastructure to prevent service disruptions.
- Ensure seamless integration of new technologies into the computer system infrastructure.
- Manage changes and system enhancements as per CBZ Change Management guidelines.
- Lead and participate in group technology initiatives. Mentor technology infrastructure architecture support staff.
- Ensure team performance and professional development. Analyze customer issues in the existing infrastructure and propose solutions to fix them.
- Propose alternatives to existing solutions that will lead to better performance, useful new features, and easier maintenance.
- Serve as the key contact and escalation point for vendors and service providers.
- Manage relationships with IT vendors and service providers.
- Select and deploy appropriate hardware and software solutions.
- Oversee the audit of customer infrastructure, gather information on hardware, networks, storage, and servers, and compile an audit report.
- Identify and manage risks associated with IT Infrastructure architect solutions.
- Ensure all audit exceptions are promptly addressed to prevent recurrence.
- Plan, implement, and maintain technologies and platforms supporting a complex landscape of data centers.
Requirements
- Undergraduate degree in Computer Science, Information Technology, or a related field.
- A master’s degree in Computer Science or Information Technology
- Professional certification in Certified Hardware Asset Management Professional (CHAMP), Certified Information Systems Security Professional (CISSP),Hardware Asset Management Specialist Certification or Project Management Professional (PMP).
- At least 5 years work experience in technology infrastructure management, with firsthand experience in managing complex infrastructure solutions.
- Proficient in Infrastructure Design and Management, Network and Systems Administration
- Understanding of cloud computing, including Azure and Amazon Web Services (AWS).
- Knowledge of virtualization methods such as VMware vSphere, Citrix Virtual Apps and Desktops, and Microsoft Hyper-V.
- Proficient in maintaining and upgrading IT systems, including servers and networks.
How to Apply
Please note: Only shortlisted candidates will be contacted.
Apply online:
About the Company
CBZ Holdings Limited is a diversified financial services conglomerate in Zimbabwe. The group operates through subsidiaries in banking, insurance, asset management, investments, wealth management, mortgages, and retail finance. Its shares trade on the Zimbabwe Stock Exchange under the symbol CBZ.
Website: https://www.cbz.co.zw/
Frequently Asked Questions
What are the typical educational and professional qualifications expected for a Head of IT Infrastructure Manager role in Zimbabwe?
This role usually requires a Bachelor's degree in Computer Science, Information Technology, or a related field, often coupled with a Master's degree. Key certifications like ITIL, PMP, CCNA/CCNP, or MCSE/Azure Solutions Architect are highly valued, demonstrating specialized technical and management expertise. Strong experience in managing complex IT environments and teams is also crucial.
What are the primary day-to-day responsibilities for a Head of IT Infrastructure Manager in a Zimbabwean corporate environment?
Daily tasks involve overseeing the availability, performance, and security of IT systems, networks, and data centers. This includes managing infrastructure projects, leading a team of IT professionals, and ensuring compliance with local regulations and industry best practices. Collaboration with other departments to align IT strategy with business goals is also a key component.
What are the typical work culture and expectations for senior IT management roles within a large Zimbabwean financial institution?
The culture often emphasizes professionalism, resilience, and a strong sense of responsibility, especially in critical sectors like banking. Expectations include proactive problem-solving, adaptability to evolving technologies and economic conditions, and excellent leadership skills to mentor and develop local talent. Building strong interpersonal relationships and upholding ethical standards are also highly valued.
What are the typical career progression opportunities for a Head of IT Infrastructure Manager within a large Zimbabwean organization?
Successful performance in this role can lead to positions such as Chief Technology Officer (CTO), Chief Information Officer (CIO), or Head of Digital Transformation. Opportunities often involve moving into broader strategic leadership roles, influencing overall business technology direction. Continuous professional development and a proven track record of innovation are key enablers for advancement.
What kind of benefits package (e.g., leave, medical aid, pension) can one typically expect for a senior IT management role in a Zimbabwean corporate setting?
Senior roles generally come with competitive benefits packages that include comprehensive medical aid, robust pension schemes, and generous annual leave provisions. Other benefits might encompass professional development allowances, company-provided vehicles, or performance-based bonuses, varying by employer. These packages are designed to attract and retain top talent in a competitive market.
What should a job seeker prioritize when applying for this role, and what do Zimbabwean employers typically look for in senior IT management candidates?
Focus on clearly demonstrating leadership experience, strategic thinking, and a proven track record in managing complex IT infrastructures and teams. Employers seek candidates who can drive innovation, ensure system resilience, and align IT initiatives with business objectives. Emphasize your ability to navigate local challenges and contribute to organizational growth effectively.