HEAD ICT OPERATIONS – ZIMRA 147 views

VACANCY 

HEAD ICT OPERATIONS – ICT – LEVEL 5 (1 POST)

DUTIES AND RESPONSIBILITIES

■ Participate in strategic and operational governance processes of the organisation.
■ Lead ICT operations and infrastructure planning to support business goals.
■ Develop and maintain an appropriate ICT Operations organisational structure.
■ Establish ICT goals, objectives, and operating procedures for ICT Operations.
■ Design, implement and manage enterprise-wide disaster recovery
■ Assess and communicate risks associated with ICT infrastructure and operations.
■ Foster strategic relationships with government, vendors, partners, and other stakeholders.
■ Research and recommend ICT best practices to enhance infrastructure and operations.
■ Define and communicate corporate policies, standards, and plans for ICT acquisition, implementation, and operations.
■ Monitor and manage ICT infrastructure, systems performance, and service levels.
■ Ensure compliance of ICT operations with applicable standards, laws, and regulations.
■ Collaborate with stakeholders to ensure operational efficiency.
■ Oversee ICT security in line with international standards.
■ Implement change management processes in accordance with policies.
■ Lead ICT operational projects.
■ Manage ICT facilities, infrastructure, operations budgets, and full asset lifecycle (acquisition to disposal).
■ Drive workforce development and staff training in line with technical, safety, and regulatory standards.

EDUCATIONAL QUALIFICATIONS AND EXPERIENCE

■ Bachelor’s degree in Computer Science, Information & Communication Technology, or related field.
■ Master’s degree an added advantage.
■ Minimum of four (4) years’ managerial experience in ICT operations.
■ At least ten (10) years’ cumulative experience in an ICT environment.
■ ITIL Certification is mandatory.
■ Certification in Virtualisation (VMware, Oracle, Hyper-V, Power VM) an added advantage.

KEY SKILLS AND COMPETENCIES

■ Strong knowledge of ICT infrastructure, networking, and enterprise systems.
■ Knowledge of virtualisation technologies (VMware, Oracle, Hyper-V, Power VM).
■ Familiarity with Enterprise SAN technologies (IBM, HP, NetApp).
■ Understanding of container technologies and microservices (Kubernetes, Docker) an added advantage
■ Experience in cloud migration projects a distinct advantage.
■ Strong leadership, organisational, people management, and time management skills.
■ Excellent communication, presentation, and analytical skills.
■ High integrity, self-motivation, and ability to work under pressure with minimal supervision.