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5 years ago
Healthguard International provides high-quality international medical insurance, ensuring accessible private healthcare for individuals and organisations in Sub-Saharan Africa and India. As part of Cimas Health Group, with over 80 years of experience, we collaborate with a broad network of medical funders, administrators, and providers in the region. Healthguard International wishes to invite applications from suitably qualified and experienced individuals to fill the position of Head Health Insurance Operations, reporting to the Managing Director.
Job Summary
- Type: full-time
- Location: Harare
- Category: Insurance
- Closing Date: 2026-08-04
Key Responsibilities
- Serving as the strategic technical lead for Healthguard International’s health insurance business, ensuring strong insurance governance, operational excellence, and compliant delivery across multiple territories.
- Providing technical leadership across health insurance operations, including portfolio optimisation, underwriting guidelines, claims, benefits, member eligibility, provider access and service delivery standards.
- Overseeing insurance risk and capital management in consultation with Group Actuarial and the registered external actuarial consultant.
- Managing third-party administrators, provider networks and shared service teams to ensure timely, accurate and compliant insurance service delivery.
- Translating insurance product rules, benefit structures, regulatory requirements and market practices into practical operational processes.
- Leading the digital member experience across the insurance lifecycle, from onboarding to claims resolution.
Requirements
- First degree in Insurance and Risk Management, Business Administration, Healthcare Management, or equivalent.
- Certification in Project Management, Certification in Change Management or Certification in Sales Management.
- Post qualification experience in Operations Management or related field.
- 5-7 years’ experience in Insurance, Underwriting, claims management or related field.
- 4-6 years’ experience managing multi-country service networks and third-party vendors.
How to Apply
Submit application together with proof of qualifications and experience to email: [email protected]
About the Company
Healthguard International is a prominent healthcare solutions provider operating within Zimbabwe. The company specializes in the distribution of essential medical consumables, pharmaceuticals, and state-of-the-art laboratory equipment. Dedicated to bolstering the nation's healthcare infrastructure, Healthguard International serves hospitals, clinics, and medical practitioners across Zimbabwe. Their mission is to ensure reliable access to critical healthcare products, contributing significantly to patient care and public health outcomes throughout the country.
Empowering Zimbabwe's healthcare through quality medical solutions.
Frequently Asked Questions
What qualifications and experience are typically required for a Head of Health Insurance Operations role in Zimbabwe?
This senior role usually demands a degree in insurance, business administration, or a related field, alongside professional insurance qualifications like AIISA or ACII. Significant experience (8-10+ years) in health insurance operations, including management experience, is crucial.
What are the typical day-to-day responsibilities for a Head of Health Insurance Operations?
You would oversee all aspects of health insurance operations, including claims processing, policy administration, and client servicing. This involves developing and implementing operational strategies, managing a team, and ensuring regulatory compliance within the Zimbabwean market.
What are the general work culture and expectations for senior management in the Zimbabwean insurance sector?
Zimbabwean work culture values professionalism, respect, and strong interpersonal skills, especially for leadership roles. Expect a results-oriented environment where adaptability to local market dynamics and strong stakeholder engagement are highly regarded.
What are the typical career progression paths for someone in a Head of Health Insurance Operations role in Zimbabwe?
After excelling in this role, potential next steps could include moving into a broader Chief Operations Officer (COO) position within an insurance firm or specializing further as a Senior Director within the health insurance segment. Opportunities may also arise for cross-functional leadership roles or consultancy.
What kind of benefits package can one expect for a senior role like this in the Zimbabwean insurance industry?
Senior positions in Zimbabwe typically come with a comprehensive benefits package including medical aid, pension contributions, and annual leave allowances. Some employers may also offer transport allowances or performance-based bonuses.
What are Zimbabwean employers typically looking for when recruiting for a senior operations role, and what's the best way to apply?
Employers seek proven leadership experience, strong analytical skills, a deep understanding of the local regulatory landscape, and a track record of operational excellence. It's best to submit a concise, achievement-focused CV and cover letter, often through professional networks or company portals.