Organization Name: Zimbabwe Tourism Authority
# VACANCIES
To ensure compliance with the regulatory requirements of the Tourism Act and statutory instruments related to registration, grading and general standards in the tourism and hospitality industry.
Job Summary
- Type: full-time
- Location: Harare
- Category: Tourism & Hospitality
- Closing Date: 2026-05-05
Key Responsibilities
- Familiarize with all relevant statutory requirements for the tourism sector.
- Implement compliance programs for hospitality in Designated Tourist Facilities.
- Inspect Designated Tourist Facilities for compliance.
- Carry out on-site consultancy on Designated Tourist Facilities.
- Writing inspection reports and make recommendations.
- Produce registration, renewals and grading statistics.
- Provide consultations to potential and existing operators.
- Preparing inspection lists and submitting applications to the Deputy Director, keeping a record of the submitted applications.
- To ensure timeous and accurate processing of all applications received, provide information in response to queries and ensure accurate data collection.
- Inspect regularly updates of operator’s database.
- Attending to clients’ queries, enquiries and requests are attended to timeously.
Requirements
- Bachelor’s Degree in Tourism/Hospitality Management or equivalent.
- A minimum of two years working at a similar role in the Tourism and Hospitality industry.
- Computer literate with specific reference to Data Management.
How to Apply
Interested candidates should submit applications by email or hand post enclosing detailed Curriculum Vitae (CV) with names and contact details of traceable referees by 05 May 2024. Copies of relevant academic and professional certificates should also be attached and sent to:
The Board Chairman
Zimbabwe Tourism Authority
5th Floor, Tourism House
HARARE
Email: [email protected]
About the Company
The Zimbabwe Tourism Authority, is Zimbabwe's tourism's governing body formed as an act of parliament and operates under the mandate of the Tourism Act of Zimbabwe of 1996. It has its headquarters in the main business district of the capital city of Zimbabwe, Harare. The Zimbabwe Tourism Authority is mandated to market Zimbabwe and falls under the Ministry Of Tourism.
Website: https://zimbabwetourism.net/
Frequently Asked Questions
What qualifications and experience are typically required for a Grading and Inspection Officer role with the Zimbabwe Tourism Authority?
Candidates usually need a degree or diploma in Tourism & Hospitality Management, Environmental Health, or a related field. Practical experience in hotel operations, quality assurance, or regulatory compliance within the hospitality sector is often highly valued. Proficiency in local regulations and standards for tourism facilities is also crucial.
What are the common day-to-day responsibilities of a Grading and Inspection Officer in Zimbabwe?
Daily tasks involve conducting on-site inspections of tourism facilities like hotels, lodges, and restaurants to assess compliance with national grading standards. This includes evaluating service quality, hygiene, safety protocols, and infrastructure, followed by preparing detailed inspection reports. Officers also provide guidance to establishments on improving their standards to meet regulatory requirements.
What are the realistic career progression paths for a Grading and Inspection Officer in Zimbabwe?
Career progression often involves moving into senior inspection roles, supervisory positions, or specialized roles in policy development within the tourism sector. Opportunities may also arise in training and capacity building for hospitality businesses or in quality assurance management within larger tourism organizations. Continuous professional development and gaining expertise in specific tourism niches are key to advancement.
What typical benefits package can a Grading and Inspection Officer expect to receive in Zimbabwe?
Benefits commonly include a basic salary, contributions to a pension fund, and medical aid coverage. Employees typically receive standard annual leave, sick leave, and other statutory benefits as per Zimbabwean labour laws. Specific allowances for travel or fieldwork may also be provided given the nature of the role.
How should I apply for this role, and what qualities do Zimbabwean employers specifically look for?
Applications typically involve submitting a detailed CV and cover letter outlining relevant experience and qualifications through official channels. Zimbabwean employers seek candidates with strong attention to detail, integrity, excellent communication skills, and a thorough understanding of local tourism regulations. A demonstrated commitment to promoting high standards within the hospitality industry is highly valued.