Job Summary
- Type: full-time
- Location: Harare
- Category: Hospitality & Catering
- Closing Date: 2026-08-11
Key Responsibilities
- Leadership & Operations: Provide strategic leadership across all departments, build high-performing teams and foster a culture of accountability, collaboration and continuous improvement.
- Guest Experience: Deliver exceptional guest experiences at every touchpoint and drive a culture where every interaction exceeds expectations.
- Commercial & Financial Performance: Drive revenue, profitability and growth through budgeting, revenue management, cost control, business planning and strong partner relationships.
- Stakeholder, Community & Conservation Engagement: Build strong relationships with government, tourism bodies, conservation partners and local communities while championing sustainability and responsible tourism.
- Property & Compliance: Ensure the property and facilities are maintained to the highest standards and full compliance with policies, brand standards and statutory requirements.
Requirements
- Significant senior leadership experience as a General Manager or Hotel Manager within a safari lodge, luxury hotel or boutique property.
- Previous experience managing a luxury safari lodge, boutique resort or remote hospitality operation will be highly regarded.
- Demonstrated success in delivering exceptional guest satisfaction alongside strong commercial and financial performance.
- Proven experience managing budgets, forecasting, revenue optimisation, business planning and owner expectations.
- Demonstrated experience building productive relationships with government agencies, tourism authorities, conservation organisations, local communities and key stakeholders.
- Experience working within an internationally recognised luxury hospitality brand is preferred.
- Strong understanding of luxury service standards and personalised guest experiences.
- Experience leading multicultural teams and creating highly engaged workplace cultures.
- Demonstrated ability to build trusted relationships with owners, guests, travel partners and strategic stakeholders.
- Experience overseeing capital expenditure projects, asset management and preventative maintenance programmes.
- Postgraduate qualification in Hospitality Management, Business Administration or a related field.
- Professional membership with a recognised hospitality or tourism body.
How to Apply
About the Company
Lorimak Africa Private Limited is a well-established logistics and freight forwarding company based in Zimbabwe, operating from Harare. The company provides a comprehensive suite of services, including customs clearing, forwarding, shipping, and transportation solutions. Specializing in both import and export activities, Lorimak Africa ensures efficient movement of goods across Zimbabwe and into the broader Southern African region. Their operations are critical in facilitating trade, offering warehousing, distribution, and project cargo handling. The company is recognized for its commitment to timely deliveries and navigating complex customs regulations, making it a key player in Zimbabwe's supply chain sector.
Streamlining logistics, freight, and customs solutions for Zimbabwe and Africa.
Frequently Asked Questions
What typical qualifications, certifications, or education are needed for a General Manager role in Zimbabwean hospitality?
Candidates typically require a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with extensive experience in a senior management role within the hospitality industry. Professional certifications in areas like customer service, financial management, or food safety are highly advantageous and demonstrate a commitment to industry standards.
What are the common day-to-day responsibilities of a General Manager in a Zimbabwean hospitality setting?
Day-to-day responsibilities include overseeing all operational aspects, managing staff across various departments, and ensuring exceptional guest experiences. You will also be responsible for financial performance, budget management, compliance with local regulations, and implementing strategies for business growth.
What are the key aspects of the local work culture and expectations for a General Manager in Zimbabwean hospitality?
Zimbabwean hospitality culture values strong interpersonal skills, respect for hierarchy, and a hands-on leadership approach. Employers expect resilience, adaptability to local market conditions, and a proactive attitude towards problem-solving and guest satisfaction.
What are the realistic career progression or growth paths for a General Manager in the Zimbabwean hospitality industry?
Successful General Managers can progress to multi-property management roles, regional director positions, or even executive leadership within larger hospitality groups. Opportunities may also arise for consulting or entrepreneurship within the broader tourism and hospitality sector in Zimbabwe.
What typical benefits package can a General Manager expect in Zimbabwe's hospitality sector, covering aspects like leave, medical aid, and pension?
General Managers typically receive competitive benefits packages that include annual leave, sick leave, and often a comprehensive medical aid scheme. Pension contributions are common, and some roles may offer company housing, transport allowances, or performance-based bonuses, reflecting the demanding nature of the position.
How should a job seeker apply for a General Manager position in Zimbabwe, and what do employers typically look for?
Applications usually involve submitting a detailed CV and a compelling cover letter highlighting relevant experience and leadership skills. Zimbabwean employers highly value demonstrable experience in managing local teams, understanding market dynamics, and a strong track record of achieving business objectives.