EcoCash is hiring a General Manager – Health to lead the growth and market expansion of the digital health insurance portfolio through strategic leadership of product innovation, healthcare partnerships, operational excellence, and claims governance.
The role will focus on ensuring accessible, technology-enabled insurance solutions that support business and financial objectives.
Job Summary
- Employer: EcoCash
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Management
- Closing Date: 2026-09-25
Key Responsibilities
- Formulating and executing the overarching commercial, operational, and product strategies for EcoSure Health to drive market share, revenue growth, and profitability.
- Overseeing the development and enhancement of micro-health insurance products, ensuring alignment with customer needs, mobile delivery models, and market trends.
- Directing end-to-end health insurance operations, including underwriting standards, digital claims processing workflows, and service level agreements (SLAs) to ensure rapid, transparent claim settlements.
- Building and maintaining high-level relationships with healthcare service providers, hospital networks, emergency rescue services, regulators, and distribution partners.
Requirements
- A Bachelor’s degree in Healthcare Management, Business Administration, Actuarial Science, Insurance, or a related field. A Master’s/MBA is preferred.
- 8+ years of progressive leadership experience in health insurance, micro-insurance, or healthcare operations, with at least 3-5 years in a senior managerial capacity.
- Deep understanding of health insurance underwriting, claims management, and medical risk frameworks.
- Proven track record in P&L management, strategic decision-making, and regulatory engagement.
- Excellent interpersonal skills, with the ability to engage effectively at all organizational levels and with external stakeholders.
How to Apply
Apply by email: Careers@ecocash.co.zw
About the Company
EcoCash, is a mobile phone-based money transfer, financing and microfinancing service, launched in 2011 by Econet Wireless, for its customers in Zimbabwe. The platform has been targeted by the Zimbabwe government. The company's headquarters is in the EcoCash Holdings HQ along Liberation Legacy Road in Borrowdale, a suburb of Harare, the largest city and capital of Zimbabwe.
Frequently Asked Questions
What qualifications and experience are typically required for a General Manager – Health role at EcoCash in Zimbabwe?
Most employers require a Master's degree in Health Administration, Business Management, or a related field, plus at least 8-10 years of senior management experience in healthcare or fintech sectors. Professional certifications such as MBA, CHAM, or project management credentials are highly valued. Experience with digital health platforms or mobile money ecosystems is increasingly important given EcoCash's market position.
What are the typical day-to-day responsibilities of a General Manager – Health at a Zimbabwean fintech company?
You will oversee strategic planning for health-related financial products, manage partnerships with healthcare providers and insurers, and ensure regulatory compliance with the Ministry of Health and RBZ guidelines. Daily activities include leading cross-functional teams, analyzing health sector data, and driving product innovation. You will also represent the company in stakeholder meetings with government bodies and international health organizations.
How does the work culture and management style differ in Zimbabwean corporate environments compared to regional standards?
Zimbabwean workplaces often blend formal hierarchical structures with relationship-driven decision-making, where personal networks and respect for authority play significant roles. Punctuality is expected, but flexibility around challenges like power outages and fuel shortages is common. Building trust through face-to-face meetings remains important, even as digital communication grows.
What career progression opportunities exist after serving as General Manager – Health in Zimbabwe's fintech or health sectors?
Successful GMs often advance to Executive Director, Chief Operations Officer, or Country Manager roles within multinational corporations. Some transition to regional positions covering SADC markets, or move into advisory roles with development finance institutions and health-focused NGOs. Entrepreneurship in health-tech startups is also a growing pathway given Zimbabwe's expanding digital economy.
What benefits are typically included in senior management packages for General Manager roles at Zimbabwean companies?
Standard packages usually include comprehensive medical aid covering private healthcare facilities, pension contributions through NSSA or private schemes, and generous annual leave allowances often exceeding 20 days. Many employers provide vehicle allowances or company cars, performance bonuses, and school fee support for expatriate or senior local staff. Housing allowances and funeral insurance are also common inclusions.
What should I emphasize when applying for a General Manager – Health position, and how does the recruitment process typically work in Zimbabwe?
Highlight quantifiable achievements in healthcare innovation, regulatory navigation, and revenue growth rather than just listing responsibilities. The recruitment process typically involves initial screening by HR, technical assessments, panel interviews with executives, and reference checks that may include verification with previous employers and professional bodies. Networking through industry associations like the Zimbabwe Healthcare Forum can significantly improve your visibility to hiring managers.
