Job Summary
- Employer: Foodies
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Management
- Closing Date: 2026-10-15
Key Responsibilities
- BUSINESS LEADERSHIP & STRATEGY: Provide overall business leadership and execute Foodies’ strategy, turning plans into measurable results.
- FINANCIAL & COMMERCIAL PERFORMANCE: Own overall business performance, including revenue, P&L, gross profit, budgets, working capital and cost discipline.
- LEADERSHIP & ACCOUNTABILITY: Lead the management team, set clear KPIs, enforce accountability and develop strong leadership capability across the organisation.
- GOVERNANCE, CONTROLS & EXECUTION: Ensure effective governance, SOP compliance, internal controls, risk management and disciplined execution across all functions and branches.
- DIGITALISATION & MANAGEMENT INFORMATION: Champion the adoption of integrated systems, dashboards, automation and reliable management information to improve decision-making and control.
- SALES, BRAND & CUSTOMER EXPERIENCE: Drive sales growth, maintain brand standards and ensure an exceptional customer experience at every outlet.
- FOOD SAFETY, QUALITY & COMPLIANCE: Ensure the highest standards of food safety, hygiene, quality and compliance with all regulatory and statutory requirements.
- SCALABILITY & ORGANISATIONAL READINESS: Build the structures, systems, controls and management capability required for disciplined multi-branch expansion and future franchise readiness.
Requirements
- Relevant degree in Business, Finance, Operations, Hospitality or related field.
- 8+ years progressive management experience, with meaningful senior leadership responsibility.
- Demonstrable experience managing P&L, budgets, gross profit and overall business performance.
- Strong track record of leading managers, enforcing accountability and building high-performance teams.
- Experience implementing and enforcing SOPs, controls and management systems across multiple sites.
- Strong commercial, analytical and decision-making capability.
- Multi-branch QSR, food retail, hospitality or FMCG experience is strongly preferred.
- Good understanding of food safety (HACCP), quality standards and regulatory requirements.
- Comfortable leading digitalisation and using data for decision-making.
- High integrity, discipline and a proven record of execution.
How to Apply
About the Company
A Food Outlet company started by Tinashe Mutarisi.
Website: https://www.foodieszw.co.zw/
Frequently Asked Questions
What qualifications or education are typically required for a General Manager role in Zimbabwe?
Most employers expect a Bachelor's degree in Business Administration, Management, or a related field, with an MBA or postgraduate qualification being highly advantageous. Professional certifications such as IPMZ, CIMA, or CIM are valued. Extensive experience in senior management, typically 8-15 years, is often required alongside formal education.
What are the typical day-to-day responsibilities of a General Manager in Zimbabwe's food industry?
Daily duties include overseeing operations, managing budgets and financial performance, leading senior staff, ensuring compliance with ZIMRA and local health regulations, and driving business growth strategies. You will liaise with suppliers, handle customer relations, and report to the board or owners. Crisis management and staff motivation are constant priorities in this role.
How does workplace culture and employer expectations differ for General Managers in Zimbabwe?
Zimbabwean employers value personal accountability, relationship-building with stakeholders, and hands-on leadership rather than purely remote management. Respect for hierarchy and formal communication channels is important, though agility is increasingly expected. You may need to navigate economic challenges like currency fluctuations and power shortages, requiring resourcefulness and resilience.
What career progression opportunities exist after becoming a General Manager?
Successful General Managers can advance to Managing Director, CEO, or regional leadership roles across Southern Africa. Some transition to consultancy or entrepreneurship, leveraging their networks. Others move into multinational corporations or join boards of directors, particularly those with strong performance in turnaround or growth scenarios.
What benefits are typically included in General Manager compensation packages in Zimbabwe?
Packages usually include medical aid cover, pension or retirement contributions, and annual leave of 20-30 days. Company vehicles, fuel allowances, and performance bonuses are common at this level. Some employers offer housing allowances or school fee support, though this varies significantly by company size and sector.
How should I apply for a General Manager position, and what do Zimbabwean employers prioritize?
Submit a detailed CV highlighting measurable achievements and sector-specific experience, accompanied by a tailored cover letter. Employers prioritize proven leadership in similar environments, financial acumen, and local market knowledge. Networking through industry associations like ZNCC and professional references carry substantial weight in the selection process.
