Job Summary
- Type: full-time
- Location: Harare
- Category: Social Services
- Closing Date: 2026-08-26
Key Responsibilities
- Providing funeral consultation services and supporting bereaved families throughout the funeral process.
- Preparing funeral service quotations and negotiating service packages with clients.
- Coordinating burials, repatriations, expatriations and cremations.
- Liaising with suppliers and recommending appropriate funeral products to clients.
- Assisting families in developing funeral programmes and ensuring smooth funeral proceedings.
- Managing recepitng, banking, vehicle allocation and other branch control procedures.
- Managing the showroom and ensuring adequate stocking of all casket ranges.
- Monitoring customer satisfaction and conducting follow-ups on prospective clients.
- Supervising undertakers and morticians to ensure efficient service delivery and compliance with health and safety standards.
- Safeguarding clients’ personal effects and maintaining accurate records.
Requirements
- Diploma in Insurance, Business Administration or equivalent qualification
- 5 Ordinary Level passes.
- A minimum of five (5) years’ relevant experience
- Valid Class 4 Driver’s Licence.
- Proficiency in Microsoft Office applications.
- Strong communication, customer service, interpersonal and negotiation skills.
How to Apply
About the Company
First Mutual Funeral Services is a Zimbabwe-based provider of professional funeral and bereavement support services. It operates as a subsidiary of First Mutual Holdings, a locally registered financial services group headquartered in Harare. The company serves clients across urban and rural communities in Zimbabwe, offering end-to-end arrangements including transportation, documentation assistance, and memorial coordination. Its services are regulated under Zimbabwe’s insurance and consumer protection frameworks, and it maintains partnerships with licensed stockbrokers for related financial products.
Trusted funeral services for Zimbabwean families
Frequently Asked Questions
What qualifications or certifications are typically required to become a Funeral Consultant in Zimbabwe?
A minimum of Grade 12 (School Certificate) is usually required, and many employers prefer candidates with a diploma or certificate in Social Work, Counselling, Business Administration, or related fields from institutions like UZ, NUST, or accredited private colleges. Certification from the Zimbabwe National Council for Social Welfare (ZINCSW) is increasingly valued, especially for roles involving bereavement support.
What does a typical day look like for a Funeral Consultant working with a company like First Mutual Funeral Services?
Daily tasks include meeting families to plan funerals, coordinating with undertakers, churches, cemeteries, and hospitals, completing statutory documentation (e.g., death notifications), and providing empathetic client follow-up. In Zimbabwe, consultants often travel across urban and peri-urban areas—especially in Harare, Bulawayo, and Mutare—and must navigate local customs, language preferences (Shona, Ndebele, English), and religious diversity.
How does workplace culture and employer expectations differ for Funeral Consultants in Zimbabwe compared to other countries?
Zimbabwean employers place strong emphasis on interpersonal warmth, cultural sensitivity, and discretion—particularly around mourning rituals, family hierarchies, and spiritual practices such as kurova guva or Christian burial rites. Punctuality, respectful dress (often formal or semi-formal), and fluency in at least two local languages are commonly expected, alongside resilience in emotionally demanding situations.
What career progression opportunities exist for Funeral Consultants in Zimbabwe’s social services sector?
With experience and further training—such as ZINCSW registration or a postgraduate qualification in grief counselling—consultants may advance to Team Leader, Training Officer, or Operations Coordinator roles within funeral service providers. Some transition into community-based NGOs, hospice care, or government social welfare departments, where funeral-related casework feeds into broader psychosocial support programming.
What benefits (e.g., leave, medical aid, pension) are typically offered to Funeral Consultants in Zimbabwe?
Most established funeral service providers offer statutory benefits including 30 days’ annual leave, sick leave under the Labour Act, and access to group medical aid schemes—though coverage depth varies by employer. Pension contributions are often made through the National Social Security Authority (NSSA), and some companies supplement this with private retirement plans or funeral benefit allowances for staff and immediate family.