Job Summary
- Type: full-time
- Location: Kwekwe
- Category: Operations Management
- Closing Date: 2026-09-01
Key Responsibilities
- Manage daily service station operations.
- Supervise and lead staff to ensure efficient service delivery.
- Monitor fuel sales, stock levels and cash management.
- Ensure compliance with company policies and safety standards.
- Maintain high customer service standards.
- Prepare operational and financial reports as required.
Requirements
- A Degree/Higher National Diploma in Business Management, Marketing or equivalent qualification
- Minimum of 3 years’ experience in fuel service station or retail operations
- Strong ability to lead, control, couch subordinates and with a bias towards high quality and customer care
- Strong negotiation and leadership skills
- Result oriented and possess a clean class 4 driver’s licence
How to Apply
Frequently Asked Questions
What qualifications or certifications are typically required to become a Fuel Service Station Manager in Zimbabwe?
A minimum of a National Diploma or Bachelor’s degree in Business Administration, Operations Management, or a related field is commonly expected. Many employers also prefer candidates with the Zimbabwe National Qualifications Authority (ZNQA)-accredited Petroleum Retail Operations Certificate or relevant training from ZERA-approved providers. Prior experience in fuel retail or supervisory roles within Zimbabwean service stations is often considered essential.
What does a typical day look like for a Fuel Service Station Manager in Zimbabwe?
Daily duties include overseeing fuel deliveries, reconciling daily sales and stock levels using systems like ZERA-mandated fuel management software, managing cash handling and banking in line with Reserve Bank of Zimbabwe (RBZ) guidelines, and supervising staff including attendants and cashiers. You’ll also handle customer complaints, ensure compliance with ZERA and EMA regulations, and maintain station safety and cleanliness per Zimbabwean occupational health standards.
How does workplace culture and employer expectations differ for this role in Zimbabwe compared to other countries?
Zimbabwean employers place strong emphasis on personal accountability, adaptability to frequent operational changes (e.g., fuel supply disruptions or pricing adjustments), and respectful hierarchical communication—especially when interacting with senior management or regulatory inspectors. Punctuality, integrity in cash handling, and visible leadership on-site are highly valued, reflecting local norms around trust and responsibility in small-team environments.
What career progression opportunities exist for Fuel Service Station Managers in Zimbabwe?
With proven performance and additional certifications (e.g., ZERA Safety Officer or ISO 45001 awareness), managers may advance to Regional Operations Supervisor or Area Manager roles across multiple stations. Some transition into compliance advisory roles with petroleum industry associations or pursue entrepreneurship by managing independently owned stations under major brands like OK, TotalEnergies, or Petrotrade—subject to ZERA licensing requirements.
What benefits can I realistically expect in this role, such as leave, medical aid, or pension?
Most formal employers offer at least 22 days of annual leave, sick leave in line with the Zimbabwe Labour Act, and basic group medical aid through local providers like NSSA-affiliated schemes or private insurers (e.g., FBC Health). Pension contributions are typically made to the NSSA pension fund, though some larger operators may supplement with private retirement plans—coverage varies significantly by employer size and ownership structure.
How should I apply, and what do Zimbabwean employers specifically look for in candidates for this role?
Applications are usually submitted via email or in person with a CV, certified copies of qualifications, and a ZIMRA tax clearance certificate—increasingly required for formal sector roles. Employers prioritise verifiable experience in Zimbabwean fuel retail, familiarity with RBZ foreign currency regulations, evidence of conflict resolution skills, and references from previous station owners or petroleum sector supervisors.