Our client in the logistics industry is seeking a skilled, reliable Freight Forwarding Operator to coordinate and manage the movement of goods locally and internationally, ensuring efficiency, cost-effectiveness, and compliance with freight forwarding practices.
Job Summary
- Employer: GALA-WAY MANAGEMENT SERVICES
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Logistics
- Closing Date: 2026-09-30
Key Responsibilities
- Plans and arranges transportation of goods via air, sea, and road.
- Negotiates rates with carriers and manage freight bookings.
- Prepares shipping documentation and ensure compliance with international trade regulations.
- Tracks shipments and provides clients with regular updates.
- Collaborates with customs clearing teams to ensure seamless cargo movement.
- Maintains strong relationships with clients, carriers, and regulatory bodies.
Requirements
- Degree in Supply Chain Management a related field.
- Diploma in Customs Legislation & Procedures and/or Freight Forwarding Practice.
- Minimum of 3 years’ relevant experience in customs clearance.
How to Apply
Apply by email: recruitment@galawayms.co.zw
About the Company
Gala-Way Management Services, known as GALA-WAY MS, is a Zimbabwean company focused on human resources and talent management solutions. Operating from within Zimbabwe, the firm appears to specialize in facilitating employment through dedicated job boards and comprehensive recruitment services. Their online platform connects employers with suitable candidates, streamlining the hiring process across various sectors. Gala-Way Management Services is committed to enhancing workforce development and supporting individuals in their career progression. This entity plays a crucial role in the professional growth and employment landscape within Zimbabwe.
Scaling New Heights
Website: https://galawayms.co.zw/
Frequently Asked Questions
What qualifications or certifications do I need to become a freight forwarding operator in Zimbabwe?
Most employers require a minimum of five O-Level passes including English and Mathematics, with a diploma or degree in Logistics, Supply Chain Management, or Transport Management being advantageous. Professional certifications from the Chartered Institute of Logistics and Transport (CILT) or the Zimbabwe Institute of Freight Forwarders (ZIFF) significantly improve your prospects. Computer literacy and familiarity with customs documentation systems are also essential.
What are the typical day-to-day responsibilities of a freight forwarding operator?
You will coordinate the movement of goods by sea, air, and road, preparing shipping documents such as bills of lading, customs declarations, and commercial invoices. Daily tasks include liaising with shipping lines, airlines, transporters, and customs brokers to ensure timely clearance and delivery. You will also track shipments, update clients on cargo status, and resolve any delays or documentation issues that arise.
How is the work culture and what expectations should I have working in Zimbabwe's logistics sector?
The logistics sector in Zimbabwe operates under high pressure with tight deadlines, requiring flexibility to work beyond standard hours when shipments are delayed. Employers value reliability, attention to detail, and strong communication skills due to the complexity of cross-border trade and frequent regulatory changes. Professionalism and the ability to build relationships with customs officials and transport providers are highly regarded.
What career progression opportunities exist for freight forwarding operators in Zimbabwe?
With experience, you can advance to senior operator, team leader, or operations manager roles within freight forwarding companies. Further progression may lead to positions such as customs broker, supply chain manager, or regional logistics coordinator for multinational firms. Obtaining additional certifications and developing expertise in specialized areas like perishables or hazardous goods can accelerate your advancement.
What benefits are typically offered to freight forwarding operators by Zimbabwean employers?
Benefits vary considerably by employer size and sector, but commonly include annual leave as prescribed by the Labour Act, and sometimes medical aid or pension contributions through NSSA or private schemes. Larger international freight companies may offer more comprehensive packages including funeral cover and performance bonuses. It is advisable to clarify benefits during the interview process as informal sector employers may offer minimal formal benefits.
How should I apply for freight forwarding operator positions and what do Zimbabwean employers prioritize?
Apply directly through company websites, recruitment agencies, or job portals such as Classifieds.co.zw and joinzimbabwe.com, ensuring your CV highlights relevant logistics experience and any customs or forwarding certifications. Employers prioritize candidates with practical experience in documentation processing, knowledge of Zimbabwe Revenue Authority customs procedures, and proficiency in freight management software. A well-written cover letter demonstrating understanding of regional trade corridors like Beitbridge and Chirundu can distinguish your application.
