FIELD TECHNICIAN 500 views

VACANCY

Department: IT and Operations
Reports to: Head Technician

Job Purpose
To provide technical expertise in the installation, maintenance, and repair of equipment, ensuring the smooth operation of internet and networking services. The role involves visiting client sites, troubleshooting, and resolving technical issues to deliver outstanding customer satisfaction.

Key Responsibilities

1. Installation Services:
o Conduct site surveys to assess the optimal location for equipment installation.
o Install Starlink systems and other related equipment in compliance with company standards and manufacturer guidelines.
o Set up and configure network devices (routers, access points, etc.).
o Perform equipment mounting, cabling, and alignment as required.

2. Maintenance and Repairs:
o Troubleshoot and resolve hardware and connectivity issues.
o Perform preventive maintenance to minimize downtime.
o Replace or repair faulty equipment promptly.

3. Customer Support:
o Educate clients on equipment usage and basic troubleshooting techniques.
o Address customer inquiries and provide guidance on technical issues.
o Ensure excellent customer service and satisfaction during all interactions.

4. Documentation and Reporting:
o Maintain accurate records of installations, repairs, and site visits.
o Complete daily and weekly reports on activities and outcomes.
o Submit feedback on recurring technical issues to aid in process improvements.

5. Safety and Compliance:
o Adhere to all safety regulations and protocols during field operations.
o Ensure installations comply with company standards and regulatory requirements.
o Maintain a clean and organized work environment on-site.

6. Team Collaboration:
o Work closely with the technical support team to resolve complex issues.
o Provide feedback to the operations team to optimize procedures.
o Participate in team meetings and training sessions as required.

Qualifications
1. Education and Certifications:
o Diploma or Degree in IT, Telecommunications, or a related field.
o Certification in networking (e.g., CompTIA Network+, CCNA) is an advantage.

2. Experience:
o Proven experience in fieldwork, installations, or a technical support role.
o Hands-on experience with networking equipment and tools.

3. Skills and Competencies:
o Strong knowledge of networking principles (LAN/WAN, IP addressing, etc.).
o Proficiency with hand tools and electronic diagnostic equipment.
o Excellent problem-solving and troubleshooting skills.
o Strong communication and interpersonal skills.
o Ability to work independently and in a team environment.