FIELD SERVICES COORDINATOR – Population Solutions for Health

Job Summary
Working under the supervision of the Regional Programs Manager, this position exists to expertly plan, organise, coordinate, and direct all integrated HIV/SRHR/VMMC services Operations in line with PSH, MoHCC guidelines, Donor, and Organisational strategic plan in the districts under your jurisdiction.

Duties And Responsibilities
• Formulates a detailed implementation plan for each district in his/ her jurisdiction and consolidates these into one plan in liaison with PHE & DHE and RPM to guide service delivery, demand creation, training, quality assurance, logistics and other aspects of the Last Mile program and in line with MOHCC guidelines and donor expectation.
• Prepares monthly plans with the support of the Regional Demand Creation Specialist, for appropriate District specific demand creation to increase uptake of clinical services.
• Plans for appropriate service delivery models that are efficient and enable each district to meet their targets.
• Plans for equitable resource allocation per demand and need across the districts (Vehicles & commodities).
• Facilitates operational research to improve service provision and demand creation in the province
• Develops budget for activities in the districts in line with the national budget and accounts for use of funds.
• Requests for and manages Innovation funds in line with the approved thresholds and ensure that all expenses are liquidated on time.
• Verifies per diems, time sheets, and invoices and make sure they match outputs and services provided.
• Requests for funds for all provincial meetings and AE management and reconcile all funds requested.
• Tracks adherence to program financial policy on funds being requested (correct amount, budget line, accounting code).
• Facilitates submission of all financial documents (IP, MOU invoices, per diems, time sheets, Job order forms) within the agreed timeframe of one week after the end of the implementation month.
• Keeps track of provincial expenditure and seek ways of minimising and reducing costs.
• Follows up and tracks all payments of community cadres and updates the stakeholders timeously.
• Keeps track of Area expenditure and seek ways of minimising and reducing costs
• Manages leave and come up with annual leave schedule for subordinates to avoid service disruption.
• Provides guidance to teams on both service delivery and demand creation, in accordance with MOHCC, PSH and Donor expectations.
• Supervises the work of the Direct Site Clinic Nurse Charges, Program Driver/ Mobilizer, District Service teams and demand creation teams.
• Holds regular staff meetings to review program performance, discuss human resource issues and plans for the program
• Tracks availability of service delivery teams and mobilises manpower to compliment MOHCC service delivery teams.
• Supervises the recruitment, mentorship, and technical assistance to IPC agents in the districts
• Keeps track and reports the number of mobilisers available in the district under your jurisdiction.
• Compiles and shares monthly report on supervision and coaching visit, for all IPC Agents.
• Conducts probationary and annual performance evaluation for PSH Staff directly reporting to him/ her.
• Conducts and facilitates routine and ad hoc spot checks and Data Quality Audits visits to service delivery teams with MOHCC managers and PSH’s evidence representatives.
• Liaises with Regional Quality Assurance Specialist, identifies needs and follows up the implementation of CQI and IQA recommendations in the province.
• Facilitates active surveillance for Severe Adverse Events management and reporting in the province as per MoHCC and Donor guidelines
• Conducts Continuous Quality Improvement activities in response to findings from spot checks, IQAs, EQAS and DQAs.
• Conducts training needs assessment for service providers, IPC Agents and recommends appropriate training.
• Co – facilitates the training of IPC Agents, school health masters and other cadres involved in demand creation.
• Conducts fortnightly Supervision and Coaching visit for all VMMC officers and clinical teams in the district
• Conducts weekly supervision and coaching visit for all VMMC officers in your district and ensure VMMC officers are doing the same for IPC agents.
• Assesses and evaluates service delivery within the clinical programs to ensure adherence to medical and ethical standards.
• Regularly conducts data entry checks for all data entered by staff in the province for completeness and accuracy, providing feedback to the Nurses in charge and district leadership.
• Ensures continuous monitoring and improvement of infection control and prevention activities for all services
• Facilitates quality exchange visits with other Field Service Coordinators to share best practices
• Ensures that all current/updated SOPs and guidelines relevant to the program are available.
• Facilitates preparedness of the teams for the internal and External Quality Assessments
• Guides teams to timeously order commodities from PSH & LSU to ensure smooth running of the program and to avoid stock out.
• Regularly assesses commodity stock levels with the district pharmacist and enforce proper stock management
• Locates and selects commodities for redistribution to various districts before expiry.
• Manages the fuel disbursements for all vehicles in the province
• Tracks staff and vehicle movements using EzyTrack
• Guides teams to manage medical and non-medical stocks, and movable and non-movable assets
• Assesses regularly stock levels with the Site Managers, Index Testing Coordinators, and KP Officers and enforce proper stock management
• Prepares service orders for vehicle maintenance and repairs, log reporting as per PSH Policy and regulations.
• Ensures teams have adequate recording and reporting tools.
• Mentors service delivery and demand creation teams on the proper use of data collection tools (client intake form, registers, tablets).
• Ensures entry of daily, and monthly MC outputs in PSH’s DHIS2 platform, and facilitate the same for MOHCC DHIS2.
• Ensures IPC agents and data for other IPC agents is entered daily on DHIS2.
• Compiles and submits weekly and monthly update reports (program indicators, demand creation and training) to the Regional Program Manager /RDCS and DHE.
• Inputs verified data for the districts under your jurisdiction into the PSH DHS2 System within one week after the end of every month.
• Compiles and submits weekly and monthly update reports (AE, program indicators, demand creation and training) to the Regional Program Manager
• Reviews and verifies districts data to inform decision making.
• Checks client intake forms and consent forms against registers for data validation (completeness and accuracy)
• Conducts data quality checks for all IPC and MC data in the MIS data base weekly.
• Monitors program progress through daily/weekly/monthly/quarterly reports, including Bahmni, and DHIS2 to ensure that the programs are on track to achieving donor and organisational targets.
• Conducts improvement activities based on findings of the data analysis.
• Measures performance based on donor and organisational quantitative indicators – and quality of service – sit-ins, client suggestion box, clinical and mortality meetings.
• Produces site support visit reports and initiates appropriate corrective action plans from teams after each visit.
• Analyses program results against targets to identify implementation challenges and suggests strategies to improve program performance.
• Maintains and enforces proper use of data collection tools (client intake form, referral, and linkage registers, HTS register).
• Organises the setting up of and execution of all demand creation activities at district level.
• Assists in the development and adherence to monthly plans by IPC agents.
• Monitors demand creation activities and analyse DHIS2 reports to track performance and provides inputs into the improvements for respective District.
• Manages and tracks provincial fleet and fuel acquisitions, usage, and acquittals in liaison with transport department and ensure all activities are planned and match the Eazy track records.
• Performs checks on reconciliation statements sent to Head Office to ensure fraud prevention and detection.
• Facilitates external audits and develops management plans to address any identified weaknesses.
• Develops Area risk register and monitors implementation per agreed actions and timelines.
• Continuously engages gate keepers and stakeholders for VMMC scale up and come with strategies to reach priority age groups.
• Works closely with District Education personnel to ensure smooth implementation of VMMC.
• Conducts advocacy meetings to improve acceptance and ownership of the VMMC program.
• Represents PSH at all district fora organised by MoHCC and other stakeholders.
• Continuously engages stakeholders in the district including facility partners such as OPHID and I-TECH to ensure that district plans are harmonised.

Qualifications And Experience
• Bachelor’s Degree in Health or Social Sciences.
• Previous experience working with MoHCC at provincial level an added advantage.
• 3 years program management experience at Officer level a must.
• Experience in the Zimbabwe national VMMC program
• Clean class four driver’s license.