Help263.Africa is growing and is looking for tech-savvy, calm and people-focused individuals to join its team as Emergency Dispatch Officers .
The opportunity involves working in a fast-paced environment and helping connect people with the emergency and support services they need.
Job Summary
- Employer: Help263.Africa
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Emergency Services
- Closing Date: 2026-10-01
Key Responsibilities
- Receiving and managing emergency and assistance requests.
- Assessing the nature, location and urgency of each request.
- Coordinating ambulances, roadside assistance, towing, security and other service providers.
- Monitoring response and resolution times.
- Keeping customers informed and reassured.
- Maintaining accurate incident records.
- Escalating urgent or high-risk situations appropriately.
Requirements
- Minimum 5 O-Levels , including English and Mathematics.
- Computer literacy is essential.
- Previous experience in customer service, call centres, emergency services, healthcare, security, transport or dispatch is an advantage.
- First Aid, healthcare or emergency-response experience is an added advantage.
How to Apply
About the Company
Help263.Africa is a Zimbabwe-based emergency coordination service that operates 24/7 to assist locals, visitors, and the diaspora. The company offers a dedicated hotline and online platform for reporting medical, police, fire, and travel emergencies across the country. Based in Harare, it works closely with local authorities and emergency responders to ensure rapid response. Help263.Africa also provides guidance and support for travelers in distress, helping them navigate local services and contact family abroad. The service is part of a regional network that extends its reach to other Southern African countries.
24/7 Emergency Coordination for Zimbabwe
Website: https://help263.africa/
Frequently Asked Questions
What qualifications do I need to become an Emergency Dispatch Officer in Zimbabwe?
Typically, employers require a Certificate in Emergency Medical Dispatch or a related field, and a valid driver's license. A Diploma in Emergency Medical Services or a related field is often preferred. Relevant experience in emergency services or dispatch operations is also highly valued.
What are the day-to-day responsibilities of an Emergency Dispatch Officer?
As an Emergency Dispatch Officer, your primary duties will include receiving and responding to emergency calls, dispatching responders, and providing critical information to callers. You will also be responsible for maintaining accurate records and communicating with emergency services personnel. Effective communication and decision-making skills are essential in this role.
What is the local work culture and expectations for Emergency Dispatch Officers in Zimbabwe?
In Zimbabwe, Emergency Dispatch Officers are expected to work in a fast-paced, dynamic environment with a high level of professionalism and integrity. You will be required to work varied shifts, including nights, weekends, and public holidays. Employers also expect officers to maintain confidentiality and handle stressful situations with composure.
What are the typical benefits for Emergency Dispatch Officers in Zimbabwe?
Benefits for Emergency Dispatch Officers in Zimbabwe typically include medical aid, pension schemes, and annual leave. Some employers may also offer additional benefits such as training and development opportunities, and performance-based bonuses. Specific benefits vary by employer and should be confirmed during the application process.
How do I apply for an Emergency Dispatch Officer role in Zimbabwe, and what do employers look for?
To apply for an Emergency Dispatch Officer role in Zimbabwe, submit your application, including a detailed CV and cover letter, to the employer or relevant recruitment agency. Employers typically look for candidates with relevant experience, strong communication skills, and the ability to work under pressure. Ensure you meet the minimum qualifications and requirements specified in the job advertisement.
What are the career growth prospects for Emergency Dispatch Officers in Zimbabwe?
With experience, Emergency Dispatch Officers in Zimbabwe can progress to senior roles such as Team Leader or Supervisor, or specialize in areas like emergency management or training. Opportunities for career advancement may also exist in related fields, such as emergency medical services or law enforcement. Career growth prospects vary depending on individual performance, experience, and employer needs.
