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3 weeks ago
AFC Commercial Bank seeks to recruit a dynamic E-Channels Manager to drive its digital transformation journey with the view to deliver world-class banking experiences to our Retail, SME, and Corporate clients. As the architect of the Bank’s digital channel’s strategy, successful incumbent will oversee the full lifecycle of mobile, internet banking, and e-wallet platforms and integrations, ensuring they remain secure, innovative, and market-leading.
Job Summary
- Type: full-time
- Location: Harare
- Category: Banking
- Closing Date: 2026-06-05
Key Responsibilities
- Strategy & Growth: Execute robust growth strategies for mobile and internet banking, integrations, and e-wallets to drive customer acquisition and usage.
- Product Innovation: Translate business needs into high-performing digital features, overseeing the design, testing, and rollout of enhancements.
- Operational Excellence: Monitor platform uptime and transaction success rates while resolving operational escalations to ensure stability.
- Customer Experience: Lead user education and implement initiatives to enhance the customer journey and reduce churn.
- Risk & Compliance: Ensure strict adherence to RBZ and AFC policies, monitoring cybersecurity risks and implementing mitigation controls.
- Leadership: Supervise and develop the e-channels support team, fostering a culture of performance and continuous improvement.
Requirements
- Expertise in mobile/internet banking platforms and payment systems.
- Vendor & Stakeholder Management: Ability to manage external vendors and collaborate with internal teams like ICT, Risk, and Compliance.
- Solid knowledge of cybersecurity and the Reserve Bank of Zimbabwe (RBZ) regulatory framework regarding digital transactions and reporting.
- Analytical Capability: Proficiency in tracking KPIs such as transaction volumes, active users, and non-interest income.
- Specific experience in digital banking, product management, or electronic channel operations.
- A Degree in Information Systems, Banking and Finance, Business Management or equivalent.
- Professional certification in Digital Banking, Cybersecurity, Product Management, or Project Management will be a distinct advantage.
- A minimum of 3 to 5 years relevant experience in the banking sector.
- Clean Class 4 Drivers Licence
How to Apply
Interested candidates should submit applications, accompanied by a detailed resume no later than 5 June 2026. All applications should be emailed to [email protected] indicating the position you are applying for as your E-mail Subject Reference.
Please note that only shortlisted applicants will be responded to.
AFC Holdings is an equal opportunity employer, and female candidates are encouraged to apply.
Please note that only shortlisted applicants will be responded to.
AFC Holdings is an equal opportunity employer, and female candidates are encouraged to apply.
About the Company
AFC Commercial Bank operates as a dedicated deposit-taking Commercial Bank within Zimbabwe, playing a vital role in the nation's financial sector. It offers a range of essential banking solutions designed to meet the needs of its diverse clientele. Customers benefit from the widespread acceptance of AFC cards, which are usable at all Zimswitch-enabled ATMs located throughout Zimbabwe. This institution is committed to facilitating accessible and efficient financial transactions, contributing significantly to the economic landscape of the country. The bank's operations underscore its focus on convenience and broad service reach across Zimbabwean communities.
Providing essential deposit-taking commercial banking services across Zimbabwe.
Frequently Asked Questions
What are the typical qualifications and certifications required for an E-Channels Manager role in a Zimbabwean commercial bank?
Candidates usually need a Bachelor's degree in IT, Marketing, Business Studies, or a related field, often coupled with a postgraduate qualification like an MBA. Experience in digital banking, fintech, or product management is crucial, along with relevant professional certifications in project management or digital marketing.
What are the common day-to-day responsibilities for an E-Channels Manager in Zimbabwe's banking sector?
Daily tasks involve managing and optimizing the bank's digital platforms, overseeing product development for e-channels, and analyzing customer usage patterns. This also includes ensuring regulatory compliance, collaborating with IT and marketing teams, and driving digital adoption among customers.
What is the typical work culture and what are the key expectations for an E-Channels Manager in a Zimbabwean commercial bank?
The culture often emphasizes innovation, customer-centricity, and a strong focus on achieving digital transformation targets within a dynamic regulatory environment. Expect a professional setting that values proactiveness, problem-solving, and strict adherence to banking protocols and compliance.
What are the realistic career progression paths for an E-Channels Manager within the Zimbabwean banking industry?
This role can lead to senior positions such as Head of Digital Banking, Head of Products, or even broader management roles like Chief Digital Officer. Further specialization in areas like fintech strategy, innovation, or business development within the financial sector is also common.
What typical benefits, such as leave, medical aid, and pension, can one expect in an E-Channels Manager role at a Zimbabwean commercial bank?
Most reputable commercial banks in Zimbabwe offer competitive benefit packages, including annual leave, sick leave, and often a comprehensive medical aid plan. A company pension scheme is generally provided, aligning with standard industry practices to ensure employee welfare and long-term financial security.
When applying for an E-Channels Manager role in Zimbabwe, what do employers specifically look for in terms of application and candidate profile?
Employers seek candidates with a proven track record in managing digital platforms, demonstrable leadership skills, and a clear understanding of the local market's digital landscape. Highlight specific achievements in driving digital adoption, project management, and compliance adherence in your application and interview.