DISPATCH PROCESS SUPERVISOR – ABC Auctions 267 views

Purpose of the role
This role exists to ensure that the final stage in the sale process of a customer collecting or receiving their goods is executed smoothly and in a timely manner. Implementing a process that creates an efficient, customer-centric dispatch department.

Leadership Expectations
Accountability.
Integrity
Assertiveness.
Discipline.
Proactivity
Motivating teams
Team Orientated
Problem-solving.

Reporting Structure
Reports to: Auctions Manager
Supervision of: Dispatch team
Interacts with: All other supervisors, Auctions Manager, and Head of Sales

Supervisory Controls:
The position is supervised through:
Daily reporting
Performance against set standards
Client feedback
Weekly planning meeting
Daily task meeting
Monthly performance appraisal

The position supervises their team through:
Daily performance reports
Exception reports
Client feedback
Breakages and missing items
Daily briefings and target setting

Work Tools
Computer
Walkie Talkie

Attributes Required:
Excellent communication skills.
The leadership of team members.
Disciplinary handling ability.
Analytical skills.
Ability to work in a fast-paced and high-pressure environment.
Client focused.
Ability to see the bigger picture and act on it.
Problem-solving ability.

Principal Accountabilities
Ensure that goods are received from auction according to the sold lots report, in the condition stated
Ensure that the goods are placed in the correct areas (i.e. large goods in the floor space, smalls on the correct shelves, valuables in the lock-up cage)
Ensure the floor space is utilized correctly and that goods are packed in a way that damages/breakages are limited
Investigate, report, and problem-solve all discrepancies (i.e. missing lots, breakages, damages)
Handle customer queries and complaints and solve the issues where possible with the assistance of the despatch admin supervisor
Ensuring that goods are packed correctly to limit damages and breakages
Train and refresh team members on processes and customer care etiquette
Motivate and support team members
Coordinate closely with the auction team to ensure the smooth processing of dispatched goods

Coordinate with the Out of Hand (OOH) Sales Team for the movement of goods into dispatch from OOH sales
Spot check and audit the goods in dispatch
Manage the space within the dispatch
Ensure re-allocations of goods are processed accurately on a daily basis
Carry out inventory counts (monthly) and spot checks of all items in dispatch
Maintain tidiness and order in all dispatch locations
Identifying any staff development/recruitment and training needs and ensuring that training is obtained.

Experience
i. Inventory and Warehouse Management experience.
ii. Leading teams
iii. Dealing with clients
iv. Handling and resolving complaints/issues
v. Computer literacy – proficiency in Outlook, Word, and Excel