Organization Name: Zimbabwe Tourism Authority
# VACANCIES
To establish and promote high standards through registration, inspection, grading and manpower development for the tourism industry.
Job Summary
- Type: full-time
- Location: Harare
- Category: Tourism & Hospitality
- Closing Date: 2026-05-05
Key Responsibilities
- Create and manage annual work plan and budgets.
- Ensure compliance of the tourism industry with regulations.
- Oversee compliance and service delivery programs.
- Ensure that database of all tourism facilities is created and maintained.
- Keep abreast of developments in regulation, standards and training trends.
- Advice the Chief Executive on any global trends that may improve operation.
- Ensure industry human capital development.
- Grading of facilities across the country.
- Engagement with internal and external stakeholders to improve relationships, compliance and service delivery.
- Conduct training of industry requirements to the industry and ZTA staff.
Requirements
- Bachelor’s Degree in Tourism/Hospitality Management or equivalent
- Master’s Degree in Tourism/Hospitality Management or equivalent
- Strong strategic leadership and decision-making skills
- Policy formulation skills
- Able to provide leadership and technical guidance to the subordinates and support staff in the division
- Minimum of 10 years’ experience at Senior Management level.
- Tourism industry experience.
How to Apply
Interested candidates should submit applications by email or hand post enclosing detailed Curriculum Vitae (CV) with names and contact details of traceable referees by 05 May 2024. Copies of relevant academic and professional certificates should also be attached and sent to:
The Board Chairman
Zimbabwe Tourism Authority
5th Floor, Tourism House
HARARE
Email: [email protected]
About the Company
The Zimbabwe Tourism Authority, is Zimbabwe's tourism's governing body formed as an act of parliament and operates under the mandate of the Tourism Act of Zimbabwe of 1996. It has its headquarters in the main business district of the capital city of Zimbabwe, Harare. The Zimbabwe Tourism Authority is mandated to market Zimbabwe and falls under the Ministry Of Tourism.
Website: https://zimbabwetourism.net/
Frequently Asked Questions
What are the typical educational and professional qualifications needed for this Director role within the Zimbabwe Tourism Authority?
A Master's degree in Tourism, Hospitality Management, Education, or Business Administration is usually preferred, alongside a relevant Bachelor's degree. Extensive professional experience (typically 10+ years) in tourism standards development, quality assurance, or training at a senior management level is essential, often complemented by professional certifications.
What would be the common day-to-day responsibilities of a Director of Standards and Training at the Zimbabwe Tourism Authority?
You would primarily be responsible for developing, implementing, and monitoring tourism standards and training programs across Zimbabwe's tourism sector. This involves overseeing curriculum development, stakeholder engagement, quality assurance audits, and leading a team to ensure adherence to national and international best practices.
What is the typical work culture and what are the expectations for a senior leader within a Zimbabwean parastatal like the ZTA?
The work culture often emphasizes formal processes, compliance with government policies, and strong stakeholder engagement with various tourism players and ministries. Senior leaders are expected to demonstrate strong leadership, strategic thinking, and a commitment to national development goals within the tourism sector.
What are the realistic career progression or growth paths for someone in this Director role within the Zimbabwean tourism sector?
Career progression could involve moving into higher executive management roles within the ZTA itself, potentially as a Chief Operating Officer or Deputy CEO. Alternatively, opportunities might arise in regional or international tourism bodies, or even consultancy roles focusing on tourism development and standards.
What typical benefits can one expect for a senior role within a Zimbabwean parastatal like the Zimbabwe Tourism Authority?
Senior roles typically come with a comprehensive benefits package including medical aid, pension contributions, and generous annual leave entitlements. Other benefits might include a company vehicle or fuel allowances, and professional development opportunities.
What is the typical application process for such a senior role in Zimbabwe, and what do employers like the ZTA look for?
The application process usually involves submitting a detailed CV and cover letter, followed by multiple interview rounds, including panel interviews and possibly psychometric assessments. Employers look for proven leadership experience, strategic vision, deep understanding of the tourism sector, and strong stakeholder management skills.