DIRECTOR – SHARED SERVICES – Insurance and Pensions Commission (IPEC) 92 views

Key Responsibilities

• Strategic Leadership & Governance: Oversee the implementation of shared services strategies aligned to organisational objectives, strengthen governance, risk management, and compliance frameworks and provide strategic advice to the Commissioner on operational performance and risk.
• Operations, Procurement & Administration: Ensure effective procurement, contract management, and administrative services and oversee facilities, logistics, and operational support functions for ongoing operational excellence.
• Human Capital Management: Provide leadership in talent management, performance management, and organisational development. Promote a high-performance, ethical, and inclusive organisational culture.
• ICT & Digital Transformation: Drive ICT strategy, systems oversight, and digital transformation initiatives and ensure cybersecurity resilience, reliability and data integrity in the technology environment.
• Financial Management: Oversee budgeting, financial planning, reporting, and audit processes. Monitor financial performance of the commission and achievement of targets and ensure sound financial controls and efficient resource utilisation.
• Research & Innovation: Oversee research and innovation initiatives to support evidence-based decision-making of the commission. Promote a culture of knowledge acquisition and transfer as a lead regulator.
• Stakeholder Engagement: Foster effective communication and collaboration with internal departments, regulatory counterparts, and external service providers and represent the Commission on shared services matters.

Requirements

• Strategic Leadership: Demonstrated ability to set direction, inspire teams, and translate organisational strategy into operational excellence across multiple service functions.
• Regulatory Acumen: Deep understanding of compliance requirements, employment legislation, financial regulations, and governance frameworks applicable to a public regulatory body.
• Financial Management: Proficiency in budget planning, cost management, and financial reporting within a regulated institutional environment.
• ICT & Digital Literacy: Sound knowledge of enterprise technology systems, IT governance, and cybersecurity best practices.
• Communication & Influence: Exceptional written and verbal communication skills, with the ability to engage credibly at Board, Executive, and regulatory levels.
• Integrity & Ethical Standards: Unimpeachable professional integrity, with a track record of transparent, accountable leadership in a high-governance environment.
• Analytical & Problem-Solving: Strong capacity to assess complex operational challenges and design practical, evidence-based solutions.
• People Management: Proven capability in building, developing, and retaining high-performing, multidisciplinary teams.
• Operational Excellence: Driving efficiency, cost optimization, and service delivery standards.
• Change & Transformation Management: Especially digitization and process re-engineering
• Include, but not limited to: * Honesty and integrity * Professionalism * Flexibility & Option Thinking * Planning and Organising * Prudent Resource Management * Information Seeking & Knowledge Transfer* Strong Communication and Influence Skills.
• Bachelor’s Degree in Business Administration, Human Resources, Commerce, Finance/Accounting, Economics or a closely related field from a recognised institution.
• Post Graduate Qualification in a relevant discipline.
• Professional certification/s in HR, ICT, Project Management, Risk & Governance or Finance (e.g., SHRM-CP, CPD, PMP, ITL, IRM or CPA)
• A minimum of 7 years of progressive leadership experience/oversight across multiple shared services functions.
• At least 5 years of experience at a senior managerial level within the insurance, pensions, financial services or regulatory sector.
• Demonstrable experience working with Board Committees, Audit structures, and Executive governance processes.

How to Apply