DEPARTMENT OF CENTRAL ADMINISTRATION – HELPDESK ADMINISTRATOR – City of Kadoma 137 views

CITY OF KADOMA

VACANCY

Applications are invited from suitably qualified, experienced, self-motivated and task-oriented individuals to fill the following vacant position that has emerged within City of Kadoma.

DEPARTMENT OF CENTRAL ADMINISTRATION – HELPDESK ADMINISTRATOR

Qualifications and Experience

The Person

The ideal candidate must possess the following experience, qualifications and personal attributes:

• Degree in Information Technology or related.
• 5 ‘O’ Levels including Maths and English.
• At least 1 year’s experience in ICT.
• Experience in working in public institutions is an added advantage.
• Good interpersonal communication skills.

MAIN DUTIES

• Provide user support to Council Systems (databases, hardware, network)
• Provides accurate and comprehensive solutions to user problems.
• Empowers user so that they can make more effective use of the IT services available to them, including training.
• Assists in maintaining the Council’s ICT asset register.
• Participates in the development of the ICT support procedure manual, detailing response times and service standards.
• Performs hardware repairs and maintenance.
• Assists in virus and malware removal, operating system and software installations, hardware replacement, data backup and recovery.
• Produce weekly reports.
• Any other duties assigned by Supervisor.