Job Purpose
To collect and recover overdue accounts through telephonic collections; written communication or through external collection agencies/attorneys; so as to achieve Nedbank’s strategic objectives.
Job Responsibilities
Follow up on irregular exposures from Consumer Banking and CIB per allocated portfolio of non-performing clients, maintaining appropriate file notes and audit trail for all engagements.
Achieve set collections targets through effective engagements with defaulted borrowers’ referees, former/ current employees and other contacts within and outside the Bank including supervision of external Debt Collectors for the purposes of collections and recoveries.
Maintain comprehensive diary system to monitor debt repayments including written-off matters, including preparation of reports.
Account for funds collected from loan defaulters directly or through external Debt Collectors or Insurers.
Assisting in monthly Credit Risk Monitoring Cram process, data collation, presentation and follow-up matters arising thereof.
Undertake ad-hoc responsibilities to assist in the Bank’s overall credit risk management strategies.
Manage work allocation to external collection agencies by monitoring performance and adherence to service level agreements and internal compliance requirements.
Monitor the cost-to-recovery ratio of external vendors by tracking their recovery processes and litigation.
Arrange a repayment schedule by evaluating the client’s financial status.
Build relationships with internal stakeholders through formal and informal information sharing and feedback.
Build and manage relationship with external stakeholders through formal and informal information sharing and feedback.
Manage portfolio by tracking performance and reporting on recovery on a monthly basis.
Manage quality and quantity of portfolio by checking accuracy and adherence to policies, procedures, and standards.
Ensure stakeholder/vendor compliance with guidelines by monitoring milestones against timelines.
Mitigate risk by complying to legislative requirements, policies, and procedures.
Identify inefficiencies and shortcomings in processes by identifying areas of improvement based on systems, client and vendor feedback, legislation, and industry trends.
Keep abreast of legislation and other industry changes that impact on the role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
Ensure that own contribution and participation contribute to the achievement of team goals.
Create and manage own career through guidance and support of management, department, and colleagues.
Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in the performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and sharing knowledge with the team.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys).
Participate and support corporate social responsibility initiatives for the achievement of business strategy.
Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
Preferred Qualification
Business Related Degree.
Preferred Certifications
IOBZ Certificate is an added advantage.
Risk Management or Paralegal qualification is an added advantage.
Minimum Experience Level
Clean Driver’s license (Class 4)
At least 2 years in Credit, Consumer Banking, CIB or Risk Management.
Technical / Professional Knowledge
Administrative procedures and systems
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills
Behavioral Competencies
Building Customer Loyalty
Communication
Continuous Learning
Decision Making
Managing Work
Quality Orientation
More Information
-
Job Application Details
APPLICATION DETAILS
Please contact the Nedbank Recruiting Team at +27 860 555 566
Please say that you got this job advertisement through Jobs Zimbabwe
- This job has expired!
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