Customer Services Officer 78 views


Customer Services Officer

DEADLINE: 5 December 2019

The Position Exists To Assist In Mobilizing Deposits Through Customer Acquisition, Customer Relationship Management, Opening Customer Accounts And Loan Processing To Facilitate Increase In Market Share.

Responsibilities




  • Ensuring Deposit Mobilization And Business Growth By Creating Awareness Of The Branch’s Existence, Products And Services By Attending And Participating In Business Functions, Exhibitions And Marketing Campaigns
  • Generating Money Market Investments By Advising Customers On Investment Options And Assisting Them With Calculations And Other Duties.
  • Ensuring Cost Control By Managing Allocated Resources In A Cost Effective Manner To Avoid Any Unnecessary Costs To The Organisation.
  • Building Customer Relationships Through Attending To All Directed Customer Queries And Resolve Accordingly To Ensure Customer Is Satisfied Hence Creating A Positive Relationship.Etc
  • Managing Customer Instructions By Attending To General Customer Enquiries And Queries, Passing Them On To Specialized Areas Where Necessary.
  • Processing Loans And Analysing Applicant’s Financial Status, Credit And Property Evaluations To Determine Feasibility Of Granting Loans. Among Other Duties
  • Opening Of Customer Accounts Through Checking The Correctness Of Details On The Form To Ensure Completeness As Per Operations Procedure Manual.
  • Managing Risk And Control Through Reporting Any Suspicious Money Laundering Activities In Line With The Anti-Money Laundering Guidelines And Policy.
  • Identifying Own Training Needs And Recommend Training And Refresher Courses That Will Help In The Full And Effective Execution Of The Job.

Requirements

  • Degree In Marketing Or Equivalent
  • Corporate Professional Qualification I.E. CIM/IMM Or Equivalent.
  • At Least 3-5 Years Relevant Customer Service Experience

Apply by Sending CVs to tatenda@lorimak.co.zw, melody@lorimak.co.zw


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