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13 hours ago
The incumbent is responsible for delivering high quality service to customers while consistently maintaining established service quality standards.
Job Summary
- Employer: Omni Contact
- Job Type: Full-time
- Location: Harare, Zimbabwe
- Category: Customer Service
- Closing Date: 2026-09-16
Key Responsibilities
- Act as the main contact for all client enquiries across all communication channels.
- Manage customer interactions by identifying needs providing support, and resolving queries effectively.
- Deliver services in line with established quality standards to ensure a consistent and positive customer experience.
- Provide appropriate solutions within Service Level Agreements(SLAs) and follow up to ensure full resolution.
- Accurately record, report, and escalate customer issues to relevant departments where necessary.
- Communicate clearly and professionally with customers across all communication channels.
- Ensure high levels of customer satisfaction through professional, courteous and effective customer support.
- Respond to customer enquiries in a timely and efficient manner.
Requirements
- 6 O levels including English & Mathematics
- Excellent Communication Skills
- Multiple languages added advantage
- Tertiary qualification (Degree, Diploma or Certificate) will be an added advantage
- Minimum of 1 year working experience
How to Apply
Apply by email: recrutments@omnicontact.biz
About the Company
Omni Contact positions itself as an AI-First Customer Operations Partner, delivering efficient Business Process Outsourcing (BPO) services. The company actively operates in Zimbabwe, focusing on leveraging technology for customer support and operational excellence. A significant part of its mission involves social impact, notably through initiatives like Project Ignite. This program is dedicated to empowering women and girls in Zimbabwe, aiming to cultivate them into future digital leaders within the nation's evolving tech landscape.
AI-First Customer Operations Partner
Website: https://omnicontact.biz/
Frequently Asked Questions
What qualifications or education are required to become a Customer Service Representative in Zimbabwe?
Qualifications: high school diploma or equivalent, good communication skills, basic computer literacy. Some employers prefer certificates in customer service or hospitality. Training on company systems is usually provided on the job.
What are the typical day-to-day responsibilities of a Customer Service Representative in Zimbabwe?
Responsibilities: handling inbound calls, emails, and chat inquiries; resolving complaints; updating customer records; upselling products; maintaining service level agreements. Also may assist with order processing and provide product information.
What is the local work culture like for customer service roles in Zimbabwe, and what expectations do employers have?
Work culture: Zimbabwean workplaces value punctuality, respect for hierarchy, and a friendly yet professional tone. Employers expect employees to be proactive, show teamwork, and adapt to changing customer needs. Many companies have a relaxed dress code but maintain a courteous demeanor.
What career progression opportunities exist for a Customer Service Representative in Zimbabwe?
Career progression: starting as a junior representative, one can advance to senior CS role, team leader, or supervisor. With experience, opportunities to move into quality assurance, training, or account management are common. Some firms offer internal training for managerial tracks.
What benefits can I expect as a full-time Customer Service Representative in Zimbabwe, such as leave, medical aid, pension, etc.?
Benefits: full-time roles typically include paid annual leave (usually 20–30 days), sick leave, and public holidays. Many employers provide medical aid contributions, pension schemes, and sometimes performance bonuses. Additional perks may include mobile phone allowances or transport subsidies.
How should I apply for a Customer Service Representative position in Zimbabwe, and what do employers look for in candidates?
Application: prepare a concise CV highlighting communication skills, customer experience, and any relevant certifications. Submit via company websites, job portals like JobMail or LinkedIn, or through recruitment agencies. Employers look for clear communication, problem‑solving ability, and a customer‑first attitude.
