Job Summary
- Employer: Chicken-Hut Portuguese Bar-B-Q Shop
- Job Type: Internship
- Location: Harare, Zimbabwe
- Category: Customer Service
- Closing Date: 2026-09-30
Key Responsibilities
- Order Processing – Receive, process, and manage incoming online orders accurately from digital channels.
- Customer Support – Respond promptly, professionally, and politely to customer inquiries via phone calls, emails, and live chat.
- Issue Resolution – Listen actively to customer complaints, troubleshoot problems, and escalate complex issues to the relevant department supervisors.
- Product Knowledge – Learn our company’s products, services, and policies inside out to provide accurate information to clients.
- Data Entry & Logging – Maintain accurate records of customer interactions, orders, and complaints using our database system.
- Corporate Outreach – Identify target corporate companies, reach out via phone, and build active business relationships.
Requirements
- Currently pursuing a National Diploma (ND), Professional Diploma, or Degree in Customer Service Management, Contact Centre Operations, Office Management, Marketing, or a closely related customer-centric field.
- Must possess an official attachment/clearance letter from a recognized tertiary institution.
- At least 5 ‘O’ Levels, including English Language.
How to Apply
About the Company
CHICKEN-HUT PORTUGUESE BAR-B-Q SHOP refers to the prominent fast-food chain, Chicken Hut, operating extensively across Zimbabwe. Established locally, the company is renowned for its signature flame-grilled, Portuguese-style peri-peri chicken, catering to a wide customer base. With multiple branches in key cities like Harare, Bulawayo, and Mutare, Chicken Hut offers convenient eat-in, takeaway, and delivery services. It is a significant employer in the Zimbabwean quick-service restaurant sector, committed to providing quality, affordable meals. The establishment plays a key role in the local culinary landscape, upholding its commitment to authentic flavors and customer satisfaction throughout Zimbabwe.
Truly Zimbabwean Chicken.
Frequently Asked Questions
What qualifications or education do I need to apply for a Customer Service Representative Intern position at a food retail shop in Zimbabwe?
Most employers require a minimum of five O-Level passes including English, and a diploma or degree in Business Administration, Marketing, or a related field is advantageous. Computer literacy and basic proficiency in point-of-sale systems are often preferred. Previous experience in retail or hospitality, even informal, can strengthen your application.
What are the typical day-to-day responsibilities of a Customer Service Representative Intern in a Zimbabwean fast-food or restaurant setting?
You will greet and assist customers, process orders and payments, handle complaints professionally, and maintain cleanliness of the service area. You may also assist with stock replenishment and support promotional activities. Strong communication skills and patience are essential during peak hours.
What is the work culture like for customer service roles in Zimbabwe's food retail sector?
The culture emphasizes respect for hierarchy, punctuality, and teamwork, with supervisors expecting prompt reporting and adherence to dress codes. Weekend and holiday work is common in this industry. Employers value employees who show initiative and maintain a positive attitude under pressure.
What career progression opportunities exist for someone starting as a Customer Service Representative Intern in Zimbabwe?
With strong performance, you can advance to permanent customer service roles, then shift supervisor or assistant manager positions. Some employees transition into sales, marketing, or operations management within the retail or hospitality sector. Continuous learning and reliability accelerate promotion timelines.
What benefits should I expect or negotiate for as an intern in a customer service role in Zimbabwe?
Internships may offer stipends rather than full salaries, and permanent roles typically include annual leave, sick leave, and sometimes medical aid or pension contributions depending on employer size. Always clarify these terms before accepting an offer. Larger chains are more likely to provide structured benefits packages.
How should I apply for this role, and what do Zimbabwean employers in food retail look for in candidates?
Submit a concise CV with a cover letter highlighting customer-facing experience, either in person or via email as specified in the job advert. Employers prioritize reliability, neat appearance, clear communication, and a willingness to learn. Prepare for practical assessments or short interviews focusing on problem-solving scenarios.
