Job Summary
- Employer: Chicken-Hut Portuguese Bar-B-Q Shop
- Job Type: Internship
- Location: Harare, Zimbabwe
- Category: Customer Service
- Closing Date: 2026-09-30
Key Responsibilities
- Order Processing – Receive, process, and manage incoming online orders accurately from digital channels.
- Customer Support – Respond promptly, professionally, and politely to customer inquiries via phone calls, emails, and live chat.
- Issue Resolution – Listen actively to customer complaints, troubleshoot problems, and escalate complex issues to the relevant department supervisors.
- Product Knowledge – Learn our company’s products, services, and policies inside out to provide accurate information to clients.
- Data Entry & Logging – Maintain accurate records of customer interactions, orders, and complaints using our database system.
- Corporate Outreach – Identify target corporate companies, reach out via phone, and build active business relationships.
Requirements
- Currently pursuing a National Diploma (ND), Professional Diploma, or Degree in Customer Service Management, Contact Centre Operations, Office Management, Marketing, or a closely related customer-centric field.
- Must possess an official attachment/clearance letter from a recognized tertiary institution.
- At least 5 ‘O’ Levels, including English Language.
How to Apply
About the Company
CHICKEN-HUT PORTUGUESE BAR-B-Q SHOP refers to the prominent fast-food chain, Chicken Hut, operating extensively across Zimbabwe. Established locally, the company is renowned for its signature flame-grilled, Portuguese-style peri-peri chicken, catering to a wide customer base. With multiple branches in key cities like Harare, Bulawayo, and Mutare, Chicken Hut offers convenient eat-in, takeaway, and delivery services. It is a significant employer in the Zimbabwean quick-service restaurant sector, committed to providing quality, affordable meals. The establishment plays a key role in the local culinary landscape, upholding its commitment to authentic flavors and customer satisfaction throughout Zimbabwe.
Truly Zimbabwean Chicken.
Frequently Asked Questions
What qualifications or education do I need to apply for a Customer Service Representative Intern role at a restaurant like Chicken-Hut in Zimbabwe?
Most employers in Zimbabwe's hospitality sector require a minimum of 5 O-Level passes including English, and a certificate or diploma in hospitality, business, or a related field is advantageous. Some companies accept candidates currently pursuing studies in these areas. Strong communication skills and basic computer literacy are typically essential.
What are the typical day-to-day responsibilities of a Customer Service Representative Intern in a Zimbabwean restaurant setting?
You will greet and assist customers, take orders, handle complaints professionally, and ensure dining areas are presentable. You may also process payments, manage reservations, and support promotional activities. Expect to work closely with kitchen and waitstaff teams during busy lunch and dinner periods.
How does workplace culture and employer expectations differ for customer service roles in Zimbabwe compared to other countries?
Zimbabwean employers typically value respect for hierarchy, punctuality, and personal presentation in hospitality roles. Building rapport with regular customers is highly valued, and flexibility with working hours including weekends and holidays is often expected. Dress codes are usually formal or branded uniform, and maintaining a positive attitude under pressure is crucial.
What career progression opportunities exist after completing a Customer Service Representative Internship in Zimbabwe's restaurant industry?
Successful interns often advance to permanent roles as senior customer service representatives, shift supervisors, or assistant managers. With experience, you can progress to restaurant manager positions or transition into corporate roles in hospitality management. Some professionals move into sales, marketing, or open their own food service businesses.
What benefits should I realistically expect as an intern in a customer service role with a Zimbabwean employer?
Internship benefits vary significantly by employer but may include a modest stipend, meals during shifts, and uniform provision. Formal benefits like medical aid and pension contributions are uncommon for interns but may be offered upon permanent employment. Always clarify terms during your interview as practices differ across companies.
How should I apply for a Customer Service Representative Intern position, and what do Zimbabwean employers look for in candidates?
Submit a concise CV with a professional cover letter via email or in person, highlighting any customer-facing experience and local references. Employers prioritize reliability, strong interpersonal skills, and willingness to learn over extensive experience. Demonstrating knowledge of the restaurant's brand and preparing for practical assessments or trial shifts can strengthen your application.
