Customer Service Officer – Medicines Control Authority of Zimbabwe 399 views

Job Summary

The Medicines Control Authority of Zimbabwe (MCAZ) is inviting qualified, honest, self-motivated and experienced applicants for the following post:-

Customer Service Officer — 1 Post

Duties And Responsibilities

Reporting to the Director-General, the incumbent will be responsible for the following, among other duties:
• Handle customer enquiries and complaints;
• Deliver customer service targets and service standard targets;
• Provide support and comprehensive product/service information to customers; Promote and maintain excellent customer relationships;
• Adopt customer focus methods in service delivery;identify opportunities to enhance customer experience;
• Support development of customer service;
• Ensure continuity in meeting customer and business needs;
• Comply with organizational confidentiality and information security policies at all times.

Qualifications And Experience

Requirements
• A Bachelor’s degree in Mass Communications / Journalism / Customer Relations or related field. Master of Business Administration degree would be an added advantage.
• Customer service certification of qualification is an added advantage.
• Must be a member of CICRM — Chartered Institute of Customer Relations Management At least two (2) years working experience in customer service management.
• Ability to listen and communicate effectively with customers.
• Excellent interpersonal skills
• Experience in front-line customer service provision.
• Strong negotiation skills, good organizational and administration skills and problem solving techniques.