CUSTOMER SERVICE ASSISTANT – Secondary Book Press 175 views

VACANCY 

Secondary Book Press (Pvt) Ltd is a leading independent publishing company supplying New Curriculum textbooks for primary and secondary schools in Zimbabwe.

Job Description

Secondary Book Press (Pvt) Ltd is inviting applications from suitably qualified personnel to fill in the post of Customer Service Assistant. The incumbent will be reporting to the Head of Customer Service and Communications.

Duties and Responsibilities

1. Ensure good customer retention by providing excellent and professional services.

2. Cross sell and upsell the company’s products and providing advice to customers.

3. Communicating with clients about their experience with our products/services.

4. Be responsible for order fulfilment, on-time dispatch, and tracking orders to ensure on-time delivery.

5. Handling customer inquiries and solving customer complaints in a professional manner.

6. Conduct customer surveys, update on promotions and product knowledge/new offers.

7. Study competition to find new ways to retain customers.

8. Collaborate with internal teams (including other departments) to address customer needs.

Qualifications and Experience

Requirements and qualifications:

1. Degree in Marketing or equivalent.

2. Must be innovative, creative and self-motivated.

3. Excellent written and verbal communication skills.

4. Strong customer service skills.

5. At least 2-year experience in similar position.

6. Knowledge of Pastel Evolution is an added advantage.