Job Summary
- Employer: Printflow
- Job Type: Full-time
- Location: Mutare, Zimbabwe
- Category: Customer Service
- Closing Date: 2026-09-11
Key Responsibilities
- Engaging new customers.
- Inventory management.
- Conducting stocktakes and develop weekly sales reports.
- Responding to customer enquiries about services and products.
- Handling inquiries, problem resolution and order support.
- Selling products and services.
- Process payments.
- Electronically updating customer records.
- Taking and tracking orders.
- Gathers customer feedback to improve services.
Requirements
- Minimum of Five (5) ‘O’ Levels including English Language.
- Diploma in Marketing Management or equivalent.
- Marketing Degree/Business Management Degree will be an added advantage.
- Communication Skills, Problem Solving
How to Apply
About the Company
Printflow (Pvt) Ltd is a prominent Zimbabwean company specialising in comprehensive printing and packaging solutions. Established in 1993, the company provides a wide array of services including commercial, digital, and security printing, alongside labels, packaging, and corporate stationery. Operating from its headquarters in Harare, Printflow has established itself as a trusted partner for businesses across Zimbabwe, known for its commitment to quality, reliability, and innovative print solutions in the local market.
Your ultimate print solutions provider.
Website: https://www.printflow.co.zw
Frequently Asked Questions
What qualifications are typically required for a Customer Service Assistant role at Printflow in Mutare?
Applicants usually need a minimum of five O-Levels, including English Language. A diploma or degree in Marketing, Business Administration, or a related field is often preferred to demonstrate professional communication skills.
What are the day-to-day responsibilities for this position?
You will likely handle client inquiries, process printing orders, and manage payment transactions. Ensuring customer satisfaction through efficient order tracking and professional communication is a core part of the role.
What are the common benefits and work culture expectations for this role in Zimbabwe?
Standard benefits often include a basic salary, pension contributions, and statutory leave days. Employers in Zimbabwe value punctuality, a polite demeanor, and the ability to handle high-pressure environments during peak business seasons.
What are the realistic career growth paths for someone starting in this role?
Successful assistants can progress into Senior Customer Service roles or move into Branch Management. Some may also transition into specialized Sales or Account Management positions within the printing industry.
How should I apply, and what do Zimbabwean employers look for in a candidate?
Submit a tailored CV and cover letter highlighting your experience in retail or client relations. Employers prioritize candidates who demonstrate strong interpersonal skills and a proven track record of reliability.
