Customer Experience Specialist-Crocoholdings 262 views

JOB DESCRIPTION

Applications are invited from interested and suitably qualified persons to fill in the vacancy of Customer Experience Specialist that has arisen within the Croco Group of Companies.

Overall Purpose

The position works closely with the Head of Marketing to develop and implement customer experience and events and strategies for new & existing brands as assigned.

Key Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touch points.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service.
• Create, maintain and update the Centre and Group Customer Database
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
• Produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets).
• Manage all event operations in conjunction with the marketing and sales team.

Qualifications & Experience Requirements:

• A Bachelor’s degree in marketing, communications, advertising, business management, or in a related field preferred.
• At least two years’ experience as a customer experience specialist, or a similar customer support role.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office, as well as CX and CRM software.