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A leading Panel Beating company is looking for a highly motivated, organized, and customer-focused Customer Experience Coordinator to join the team.
Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-07-10
Key Responsibilities
- Serve as the primary point of contact for customers from vehicle drop-off through to collection.
- Provide regular updates to customers on the progress of repairs.
- Coordinate communication between customers and the workshop. #vacancymail
- Handle customer enquiries, concerns, and complaints professionally, ensuring timely resolution.
- Monitor customer satisfaction and implement initiatives to improve the overall customer experience.
- Maintain accurate customer records and prepare customer service reports.
- Follow up with customers after vehicle collection to obtain feedback and ensure satisfaction.
- Support the workshop and front office in delivering efficient, high-quality service.
Requirements
- Diploma or Degree in Customer Service, Business Management, Marketing, Public Relations, or a related field.
- At least 2 years’ experience in customer service, customer relations, or front-office operations.
- Experience in the automotive, panel beating, insurance, or motor industry will be an added advantage.
- Proficiency in Microsoft Office applications.
- Experience with customer relationship management (CRM) systems is an added advantage.
- Clean Class 4 Driver’s license an added advantage
How to Apply
Apply by email: [email protected]
Frequently Asked Questions
What qualifications and experience are typically required for a Customer Experience Coordinator role in Zimbabwe?
A bachelor's degree in marketing, business administration, or a related field is often preferred, alongside a minimum of 2-3 years' experience in customer service or a client-facing role. Strong communication skills and proficiency in local languages like Shona or Ndebele are highly valued by Zimbabwean employers.
What are the common day-to-day responsibilities of a Customer Experience Coordinator in Zimbabwe?
You would typically oversee customer feedback channels, analyze data to identify areas for improvement, and implement strategies to enhance the overall customer journey. This often involves collaborating with internal teams and ensuring service standards align with local customer expectations and market conditions.
What is the typical work culture and what are the key expectations for this role in Zimbabwean companies?
Zimbabwean work culture often emphasizes respect, professionalism, and a strong sense of community, with a focus on building long-term customer relationships. Employers expect reliability, adaptability to local operational challenges, and a proactive approach to problem-solving.
What are the realistic career progression opportunities for a Customer Experience Coordinator in Zimbabwe?
Successful coordinators can advance to roles like Customer Experience Manager, Marketing Manager, or even Operations Manager within larger organizations. Demonstrating strong leadership and strategic thinking can open doors to senior management positions focused on client retention and business growth.
What kind of benefits, such as leave or medical aid, can I expect as a Customer Experience Coordinator in Zimbabwe?
Typical benefits usually include standard annual leave, sick leave, and sometimes compassionate leave as per Zimbabwean labour laws. Many employers also provide medical aid contributions and, for full-time roles, may offer pension schemes.
What should I include in my application, and what do Zimbabwean employers look for in candidates for this role?
Highlight your proven ability to improve customer satisfaction, your analytical skills, and any experience with customer relationship management (CRM) systems. Employers in Zimbabwe seek candidates who are culturally aware, adaptable, and demonstrate initiative in resolving customer issues and driving positive brand perception.