Country Manager – Zimbabwe & Mozambique – Kenya Airways 424 views

Job Summary

Job Purpose

Reporting to the General Manager. Southern & Central Africa, the ideal candidate will be tasked with responsibility of selling Kenya Airways products and network to achieve the set sales target within the country and ensure customer centric approach driving long-term customer loyalty and recognition.

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Duties And Responsibilities

Principle accountabilities include:

Drive the sales and commercial action plan for the sales area to deliver the budgeted objectives.
Manage and monitor the performance of the relevant GSA in Zimbabwe and Mozambique.
Monitor and recommend pricing levels in the sales area to maximize yield and revenue.
Identify new sales opportunities and take steps to implement them for new revenue streams.
Develop and service trade partners to maximise loyalty and revenue generation.
Ensure that the team adapts quickly to market changes and opportunities.
Be the principal administrator for Kenya Airways in the sales area while safeguarding KQ interest.
Coordinate efforts with Ground Services team and cargo team to deliver optimal route level financial results.
Drive customer focused philosophies throughout the organization to maximize customer loyalty.
Accountable for Customer satisfaction (all segments).
Champion innovation and change to meet customer needs, and drive commercial objectives.
Be the company representative towards clients, partners and local authorities

Qualifications And Experience

Knowledge, Skills, and experience

Bachelor’s Degree in a relevant field from a recognized Institution.
Minimum of 5 years airline experience in sales and marketing of which 2 must be at a senior sales level.
Ability to lead and motivate a team.
Strong analytical skills.
Good negotiator and ability to influence.
Proficiency in a foreign language will be an added advantage.
Cost conscious.
An entrepreneurial mindset.

Desired Behavioural Competencies

High level of integrity.
Good communicator and articulate.
Possession of excellent problem solving, negotiating, influencing and communications skills.
Proactive/self-starter.
Good KQ product knowledge.

Key Performance Indicators

Achieve market share, passenger, and revenue targets as set (yields, revenues & pax numbers).
Visible revenue/passenger number growth.
Grow volume and quality of customer databases.
NPS target score to be achieved and surpassed.
High efficiency standards through quality of customer relationship.