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8 years ago
Job Summary
A microfinance company is looking to fill in three vacancies that have arisen within the organization which are as follows:
Duties And Responsibilities
Duties and Responsibilities
Creating and capturing of customer profile information and uploading client’s
data/details in the system at client maintenance stage.
Attending to customer enquiries and resolving customer queries as per service level
agreement.
Monitoring and evaluating the impact of customer experience initiatives and
ensuring that front office is conducive to do business as per the policy.
Receiving and responding to customer service inquiries from assigned channel.
Assisting in the recovery process of all nonperforming accounts for the branch and
maintaining an up to date excess portfolio return for clients in arrears.
Filing of all loan related records and documentation and expense vouchers for the
branch.
Reconciling systems by checking that the data flows from the revenue generating
front office to the operations systems (operations control).
Carry out branch administrative tasks and any other duties that maybe assigned by
superiors.
Qualifications And Experience
Education and Experience
A business degree or equivalent.
Should have experience working in front office environment.
More Information
- Job Application Details Applications and CVs should be send to the following email address: [email protected]