Vacancy

Job Description

Duties and Responsibilities

Job Description:
– Handle inbound and outbound calls in a professional and courteous manner.
– Handle social media enquiries in a timeous and professional manner.
– Provide customers with information about products/services and resolve any inquiries or issues they may have.
– Maintain accurate records of customer interactions and transactions.
– follow up on customer enquiries.
– Follow communication scripts and guidelines to ensure consistency and quality service.
– Meet performance targets related to call quality, customer satisfaction, and productivity.

Qualifications and Experience

Requirements:
– Excellent communication skills and a pleasant phone manner.
– Ability to use a computer and maneuver various social media platforms
– Strong problem-solving abilities and the ability to think on your feet.
– Previous customer service experience will be an added advantage.
– Ability to work well in a team environment.
– At least 2 A level subjects.