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Applications are invited from suitably qualified and experienced persons to fill the above vacancy that has arisen within First Mutual Holdings Limited. Reporting to the Contact Centre Supervisor, the successful candidate will be responsible for the following:
Key Responsibilities
- Answering inbound calls, responding to emails and assisting customers in their enquiries promptly
- Providing customers with product and service information for FMHL Group products and services
- Resolving queries within jurisdiction and escalating complex issues to the relevant departments
- Confirming membership to service Providers (hospitals, doctors and pharmacies) on Medical Aid members requiring services by checking in the System for paid up status and limits availability daily
- Correcting failed registrations and registering failed registrations
- Originating calls in order to change cover (policy upgrade/downgrade)
- Contacting clients to inform them of new products and developments
- Counselling clients and informs them of the company’s products to retain their interest in the products and services offered by FMHL Group
- Obtaining customer information, possible customer leads and referring them to internal marketers
- Data entry and maintenance of customer / potential customer data bases, maintaining records of telephonic interactions, orders and accounts
- Providing feedback regularly on the effectiveness and soundness of policies and procedures of the Contact Centre
- Customer retention
Requirements
- Diploma in Marketing/ Customer Services
- 6 months experience in similar position
- Excellent communication skills
- Multi-lingual background is an added advantage
- Ability to work under pressure
How to Apply
Candidates meeting the above criteria should apply using this link$1 or scan the QR below by 30 January 2026. N.B Clearly label the position you are applying for in the subject line.