COMPUTER TECHNICIAN – Office of the Auditor-General 165 views

Vacancy 

Applications are invited from highly competent and qualified persons to fill the following position which have arisen in the Office of the Auditor-General.

Reporting to: Systems Manager

Job summary

Responsible for the upkeep, configuration and reliable operation of computer systems and ensure uptime performance, resources and security of all computers managed to meet the needs of staff at OAG.

User Support

• Assist in conducting staff training of IT processes and procedures such as login credentials, email use and passwords.
• Perform user support for all user complaints relating to computer aided audit tools, computer applications and software.
• Carry out and share domain expertise to educate the surrounding team members to increase the collective knowledge of the team.

Software and Hardware Installation and Support

• Administer the OAG LAN/WAN infrastructure components like printers, telecommunication services, CCTV access control, anti-virus and various end user computer applications.
• Assist in performing safe custody of ICT infrastructure and handling ICT related incidents as escalated.
• Provide technical input, installation and recommendations in the acquisition of IT hardware and software systems.

IT Equipment Management

• Support and be responsive to off-hours emergencies and activities that may occur at OAG premises.
• Support in performing periodic update and maintenance of OAG websites and guided by the Senior Public Relation Officer.
• Manage and update IT inventory register for proper records according to OAG policy and guidelines.

Troubleshoot and resolve computer-related issues

• Assist in the administration of network resources and maintain an updated inventory of the network components.
• Assist in Preparation of a quarterly maintenance schedule and report for all end user IT equipment with OAG IT infrastructure.
• Perform routine troubleshooting of network and user problems and operations of the help desk of OAG staff.
• Provide OAG staff with connection support of the internet, intercom for efficient running and operations.

Operation and Stability of Systems

• Maintain the optimum operation and stability of the OAG network system and server’s infrastructure.
• Perform and maintain the periodic system and data backup and follow-up on business continuity and disaster recovery for OAG IT assets.
• Perform secure configuration of all IT related infrastructure and services activities within OAG IT infrastructure.
• Support and be responsive to off-hours emergencies and activities.

Technical Input and Recommendations

• Provide technical input and recommendations in the acquisition of IT hardware and software systems.
• Prepare and submit periodic performance reports on OAG systems to support capacity planning development and implementation strategies.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Information systems or related discipline from a recognized university or institution.

Attributes/skills

• Knowledge of various computer applications, software and hardware
• Understanding of existing and emerging technology.
• Communication an interpersonal skills
• Analytical skills.