COMPLAINTS HANDLING OFFICER – Zimbabwe Independent Complaints Commission 251 views

VACANCY 

Ref. No. : ZICC/HR1/2025
Date of Issuance : 23/11/2025
Deadline of Applications: 2/12/2025
Organisation : Zimbabwe Independent Complaints Commission

Applicants are invited from suitably qualified and experienced persons to fill the various vacant posts that have arisen in the Zimbabwe Independent Complaints Commission.

COMPLAINTS HANDLING OFFICER

GRADE: G3B
REPORTS TO: MANAGER COMPLAINTS HANDLING
STATION: HEAD OFFICE
ORGANIZATION: ZIMBABWE INDEPENDENT COMPLAINTS COMMISSION

DUTIES AND RESPONSIBILITIES

a) Assisting in developing the overall complaints handling strategies that meet the Commission’s objectives;
b) Receiving complaints, processing them and handing over to respective authorities for actioning;
c) Putting in place measures to handle complaints based on established standards, policies, and procedures;
d) Operating and maintaining an intake system for categorizing and prioritizing all complaints;
e) Following up on complaints received and referred to track their progress;
f) Preparing monthly, quarterly and annual high-quality reports.

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES

a) Degree in Social Science or Humanities, Security Studies, Governance, Sociology, Psychology, Social Work or any other related field;
b) A relevant Master’s degree is an added advantage;
c) Minimum of 1-year experience in the same role;
d) Proficient in Microsoft packages.