Cloud Services Account Manager – TELONE 488 views

Job Summary

The incumbent will report to the Head Data Centre & Cloud Services and will develop and implement cloud services business strategy.

Duties And Responsibilities

Revenue Generation and Profitability
• Develops appropriate strategies for specific Industry sectors to maximize revenue generation
• Negotiates and prepare Service Level Agreements (SLA) for cloud services clients.
• Researches, analyses and recommends Prices to the Upper Tariff Commission
• Monitors and generates revenue trends of cloud services clients by analysing the corporate accounts.
• Reduces revenue leakages through accurate processing of new cloud services accounts
Key Accounts Relationship Management
• Establishes. develop and maintain positive relations with cloud services clients through client visits in order to gain strategic positioning.
• Recommends communication solutions and appropriate technologies to cloud services clients.
• Ensures the smooth implementation and integration of cloud services clients solutions.
• Effectively communicate with cloud services clients through client visits and client engagement
• Proactheely monitor cloud services clients’ needs and take preventative and corrective action to meet clients’ satisfaction.
Subscriber Base Growth
• Grows Cloud Services subscriber base as per set targets to ensure profitability and utilisation of the available capacity.
• Analyses Cloud Services usage trends In order to assess network capacity adequacy on a continuous basis.
• Recommends upgrades and/or replacement of Cloud Services network elements to Network Planning arising from identified network bottlenecks deficiencies on a continuous basis.
• Works with Projects teams in the installation and commissioning of new Cloud Services technologies/network elements to address clients’ needs on a continuous basis.
• Delivers on going market analysis and assessment of competitor and market intelligence with a focus on the future and value creation.
Management of Contracts
• Develops and negotiates contracts for cloud services clients.
• Identifies the legal framework within TelOne and also within the telecommunication Industry.
• Conducts strategic account review on regular basis, i.e. review service provision to ensure that ifs in line with the Service Level Agreement.
• Manages relationships according to contractual obligation between TelOne and cloud services Clients.
Process Development and Implementation
• Manages relations with stakeholders such as Government departments, community groups and Utilities to ensure support in resource provision on a continuous basis.
• Leads solution development efforts that best address Client’s needs whilst coordinating the involvement of Human Resources.
• Identify and recommend new products to network planning.
• Engages Internal stakeholders for fast tracking projects.
• Develops and Implements sales strategies for cloud services clients

Qualifications And Experience

• Degree in Marketing or Business Management
  • Professional Sales or Marketing Qualification is an added advantage
  • 3 years’ relevant experience.
  Competencies
  • Strong business acumen. management and analytical skills.
  • Good communication and Interpersonal skills with employees and stakeholders.
  • Ability to translate insights into action.
  • Ability to multi-task and manage multiple priorities.