We are seeking a professional, friendly Client Services Representative to be the first point of contact for our visitors, customers, and stakeholders while ensuring efficient management of the reception area and general customer enquiries. If you pride yourself on excellent customer service and keeping things organized, we want to hear from you.
Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-06-23
Key Responsibilities
- Serve as the first point of contact for clients and visitors, providing professional assistance and directing enquiries appropriately.
- Manage front desk operations, including incoming calls, visitor records, appointments, meetings, and correspondence.
- Maintain a welcoming, organized, and professional reception environment that enhances the customer experience.
- Address customer enquiries and concerns promptly, escalating issues where necessary and supporting branch customer service initiatives.
Requirements
- 5 O’ Level passes including English Language, plus a Certificate/Diploma in Secretarial Studies, Office Administration, Marketing & Customer Service, or a related field.
- At least 1 year of experience in a client services or front office role.
- Proficiency in MS Office (Word, Excel, Outlook) and familiarity with telephone systems and general office equipment.
- Excellent communication and interpersonal skills, with a professional, customer-focused approach and the ability to remain composed under pressure.
- Strong organizational, administrative, and computer skills, with the ability to multitask, manage confidential information, and work efficiently in a fast-paced environment.
How to Apply
Interested candidates should submit an updated CV, application letter, and certified copies of qualifications to [email protected] with the subject line: Client Services Representative – [Your Name].
About the Company
Wisrod Group is a financial services company dedicated to enhancing financial inclusion within Zimbabwe. The company's core mission is to provide accessible and straightforward financial solutions for individuals and communities that are often overlooked by traditional banking systems. Wisrod achieves this by implementing economic interventions specifically designed for simplicity and ease of access. This approach ensures that more Zimbabweans can gain essential financial services, fostering greater economic participation. Through its operations, Wisrod Group aims to empower a wider segment of the population across the nation.
Hassle-free finance for unserved and underserved individuals.
Website: https://www.wisrod.com/