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8 years ago
LANCET Clinical Laboratories Client Services Consultant X1 (Fixed Term) Role Purpose: You will be responsible for providing high quality services to internal and external Lancet clients by making sure that all clients’ queries are attended to in a timeous and efficient manner.
Key Responsibilities
- providing high quality services to internal and external Lancet clients by making sure that all clients’ queries are attended to in a timeous and efficient manner.
Requirements
- Degree/Diploma in English & Communication or any other relevant qualification
- At least two (2) years’ work experience in a similar position
- Ability to handle work-related pressure
- Pay attention to detail
- Computer Literacy
How to Apply
Interested candidates should submit their applications to [email protected] no later than 23 April 2026.
Applications must include the following information in a single file:
* Copy of CV and qualifications
* Contact details
* References
* Bio data
* Expected salary package
If you have not heard from us within 30 days, please consider your application unsuccessful.
About the Company
Lancet Clinical Laboratories is a premier provider of pathology and clinical laboratory services within Zimbabwe, operating as a key part of the larger Lancet Laboratories group headquartered in South Africa. The company offers an extensive array of diagnostic tests, from routine to highly specialized, catering to medical practitioners, hospitals, and corporate clients across the nation. With a strong presence in major Zimbabwean cities like Harare and Bulawayo, Lancet Clinical Laboratories plays a critical role in supporting healthcare delivery. Established as part of Africa's largest private medical laboratory network, it upholds rigorous quality standards, often evidenced by international accreditations, ensuring reliable and accurate test results for its Zimbabwean clientele.
Quality is in our DNA.
Website: https://www.lancet.co.zw/
Job Summary
Frequently Asked Questions
What are the typical educational qualifications or certifications required for a Client Services Consultant role in Zimbabwe, especially within a clinical laboratory setting?
Most employers seek a diploma or degree in a relevant field like Medical Laboratory Sciences, Business Administration, or Marketing. Strong communication skills and a customer service background are often more critical than specific certifications for this entry-level consultant role.
What does a Client Services Consultant typically do on a daily basis at a clinical laboratory?
Daily tasks involve handling client inquiries, providing information on lab services, scheduling appointments, and resolving service-related issues promptly. You would also be responsible for maintaining accurate client records and ensuring a high level of customer satisfaction.
What is the typical work culture and what are the expectations for a Client Services Consultant in a Zimbabwean professional environment?
Professionalism, punctuality, and respect for colleagues and clients are highly valued in Zimbabwean workplaces. Employers expect a strong work ethic, a proactive approach to problem-solving, and a commitment to maintaining excellent client relations.
What are the realistic career progression opportunities for a Client Services Consultant within a clinical laboratory environment in Zimbabwe?
Starting as a Client Services Consultant can lead to roles such as Senior Client Services Officer, Team Leader, or even eventually to supervisory or management positions within client relations or operations. Further specialization in areas like quality assurance or business development is also possible with additional training and experience.
What typical benefits package (e.g., leave, medical aid, pension) can one expect for a fixed-term Client Services Consultant role in Zimbabwe?
While benefits for fixed-term contracts can vary, most employers in Zimbabwe offer statutory leave entitlements such as annual leave and sick leave. Access to medical aid and pension schemes often depends on the contract length and specific company policy.
Beyond qualifications, what do Zimbabwean employers typically look for in a successful candidate for a Client Services Consultant role?
Employers highly value excellent communication skills, empathy, problem-solving abilities, and a customer-centric attitude. Demonstrating reliability, professionalism, and a genuine interest in the company's services will significantly boost your application.