CLIENT SERVICES CLERK – Doves 327 views

VACANCY 

Client Services Clerk (X 1)

Section 01 Organisational Structure

* Job Title: Client Services Clerk (X 1)
* Location: Mutare Branch
* Department section: DLA Operations
* Incumbent Superior 2nd Level: General Manager
* Incumbent Superior 1st Level: Underwriter
* Subordinates: None

Section 02 Responsibilities

* Servicing client queries i.e. written and telephonic in respect of
* Claims
* New Business
* Premium Accounting
* Receipting and banking
* Compiling monthly statistics of queries processed analysed per type.
* Benchmarking service delivery capability-market intelligence
* Creating a high-performance culture in the department

Section (3) Qualifications/Training/Competences

* A Degree in Risk and Insurance Management or Business Management.
* At least 2 years Customer Service experience.
* excellent customer care skills.
* good computer skills.
* excellent negotiation skills.
* good teamwork skills and the ability to work with minimum supervision.
* the ability to work quickly and under pressure.
* a professional attitude when dealing with customers.
* Good understanding of Doves Funeral Assurance products and operations.