We are looking for a professional, empathetic, and customer-focused Customer Service Consultant (K) to provide exceptional service and administrative support within our Funeral Service branch operations.
Job Summary
- Type: full-time
- Location: Harare
- Category: Customer Service
- Closing Date: 2026-08-30
Key Responsibilities
- Welcome clients and visitors and direct them appropriately.
- Respond to customer enquiries and provide accurate information on products and services.
- Verify claims and capture customer information into company systems.
- Maintain accurate customer records, files, and correspondence.
- Prepare routine reports, letters, and administrative documents.
- Process payments, issue receipts, and maintain petty cash records.
- Support purchasing and branch administrative activities.
- Safeguard and maintain records of clients’ personal effects.
- Facilitate the handover of personal effects to authorized family representatives.
- Maintain strong relationships with internal and external clients.
- Ensure compliance with company policies, procedures, and service standards.
- Escalate customer complaints, payment issues, and operational concerns when necessary.
- Assist in managing feedback, communication, and service quality controls.
- Provide general administrative support and reception services to the branch.
Requirements
- Diploma or Certificate in Business Administration, Customer Service, Marketing, or a related field.
- Experience in customer service, administration, or front-office operations.
- Experience in the funeral services industry will be an added advantage.
- Strong communication, interpersonal, and organizational skills.
- High level of professionalism, integrity, and attention to detail.
- Ability to work effectively under pressure and handle sensitive situations with empathy
Salary
this position offer…
How to Apply
To apply, please visit: ihararejobs.com
Frequently Asked Questions
What qualifications do I need to become a Client Service Consultant in Zimbabwe?
Most employers require at least 5 O-Level passes including English and Mathematics, with a diploma or degree in Marketing, Business Administration, or Communication being an advantage. Some companies accept relevant customer service experience in place of tertiary qualifications. Short courses in customer relations or sales can strengthen your application.
What are the typical day-to-day responsibilities of a Client Service Consultant?
You will handle client enquiries in person, by phone, and via email, resolve complaints, process transactions or requests, and maintain accurate records on the company system. The role also involves building relationships with clients, meeting service targets, and sometimes upselling products or services. Professionalism and patience are essential throughout the day.
What work culture and expectations should I prepare for in Zimbabwe?
Zimbabwean workplaces generally value punctuality, respect for hierarchy, and formal communication, so addressing seniors appropriately matters. Employers expect reliability, neat presentation, and strong interpersonal skills since client-facing roles represent the company's image. Teamwork and willingness to work flexible hours, including month-end peaks, are common expectations.
What career growth can I expect as a Client Service Consultant?
With consistent performance, you can progress to Senior Client Service Consultant, Team Leader, or Customer Service Manager roles. Many professionals also move into sales, account management, or relationship management positions within banking, insurance, telecommunications, or retail sectors. Gaining additional qualifications such as an IoBZ diploma or marketing certification can speed up advancement.
What benefits are typically offered for this role in Zimbabwe?
Common benefits include annual leave, medical aid contributions, pension or NSSA compliance, and sometimes performance bonuses. Larger organisations like banks and insurers may offer staff loans, funeral cover, or airtime allowances. Benefits vary significantly by employer, so always ask during the interview stage.
How do I apply, and what do employers look for when hiring?
Applications are usually submitted via email or company career portals with a CV and cover letter tailored to the role; some employers use recruitment agencies or advertise on local job boards. Employers look for excellent communication skills, a customer-focused attitude, computer literacy (especially MS Office), and prior experience handling clients. Prepare for interviews that may include role-play scenarios testing how you handle difficult customers.