CLIENT RELATIONSHIP OFFICER – Willbey Solutions 71 views

Responsibilities:

Preparing loan agreements and security documents and carrying out loan disbursements.
Ensure safe custody of the branch cash and branch security documents.
Attending to walk in clients, resolving clients’ complaints and queries.
Carrying out information meetings and pre-disbursement lectures.
Participating and taking minutes in Branch Credit Committee.
Receipting loan repayments and posting in the system.

Requirements:

A degree in Banking and Finance/Economics/Accounting/ Business Studies or any other related field.
A professional course in Credit Management/ Credit Administration/ Securities Management or IOBZ an added advantage.
At least 1 year experience in a Bank/Microfinance Institution well vested in customer services or credit granting processes.

Key Competencies:

Able to effectively communicate with customers, understand their needs and concerns, and provide clear and concise information.
Able to establish rapport with customers and make them feel valued and understood.
Ability to timeously resolve inquiries and queries.
Be able to work in a fast paced environment.
Good finance and administration skills.
Good Customers services skills.